saflok troubleshooting

Hotel door lock problem 1: The door is opened without pressing the handle after it is closed. Answer: When you want to move all your hotel door locks from your old hotel to a new hotel or move one hotel lock to a different hotel room, you need to reset the hotel lock. In obtaining these certifications, dormakaba ensures product durability and performance, give our customers the peace of mind that comes with owning a quality solution that meets and exceeds industry standards for access control, life safety, and security. Other Articles About Hotel Door Lock System, https://www.acslocks.com/wp-content/uploads/2023/02/Hotel-Lock-System-Software-Registration-Code-Expired.jpg, https://www.acslocks.com/wp-content/uploads/2021/12/1640937985-ShineACS-Locks4.png. The flexibility of the integration allows you to control not only access to the room, but also access to common doors (e.g. But while using the smart RFID hotel lock to bring convenience to the hotel, do you also encounter some hotel door lock not working? Ask your question here. 4 Section 1: Introduction 5 Welcome to SAM RF 6 SAM RF System Components 7 System Requirements 8 Quick Reference Guide 11 Section 2: Installing the SAM RF System 30 Installing the USB Driver Software 31 Installing the USB Driver Software 34 Installing the Electronic Key Encoder and Utility Device 39 Using the SAM RF Software 41 Mobile Access capable lock Simple to use New construction and retrofit applications Works with Saflok System 6000 access management software View the manual for the Dormakaba Saflok System 6000 here, for free. Troubleshooting: Open the door with spare mechanical keys; Install new batteries, check the connection lines, and replace the induction panel. For non-technical questions please contact Customer Service. Each of the training programs covers areas specific to property managers and property employees, from an overview of the SAFLOK System 6000 to lock features to making guest keycards and encoder troubleshooting. The following dormakaba components are needed for a full functionality of the Quantum RFID lock: Ask your question here. 1) Make sure there is power to the encoder and the lights on the encoder are on. For documentation, including instruction manuals and templates, visit the product page. If not, check all Saflok MT RFID lock batteries and replace them. Troubleshooting: Check if the safety tongue pops out or is not flexible; readjust the side trim. Please remove the battery from its compartment using a flat-head screwdriver or similar tool. For more information about hotel lock batteries, check this article: Hotel Door Lock Battery- What You Have to Know? If there is any visible damage on either end of this cable, you must replace it before attempting to use your safe lock again. Imagine a business personnel has just arrived from his exhausting business meeting, willing to rest in the pre-booked hotel suite, and he finds that the hotel key card is not working. Learn more about dormakaba Americas. The lock is easy to use and works with the Windows-based System 6000. Use a clean cloth to wipe off any dirt or dust on these parts of your programmer cable. If there isnt any light coming on, it could mean that theres no power running through the system. MT Series Dark Mahogany Hotel Door Lock, 90 Day Warranty. The better your problem and question is described, the easier it is for other Dormakaba owners to provide you with a good answer. *Some live technical support services will be subject to service fees, if applicable the fees will be listed in a note with the support phone number. Ask your question here. Hotel key cards problem 2: The hotel master card can open the hotel lock, but the guest room card cannot open the hotel door lock. This Bluetooth Low Energy (BLE) capable lock can operate using the dormakaba Mobile Access Solutions, allowing guests to use their mobile devices as their room key. Is the battery installed in the door lock; The connection line is not in the excellent contractor is misconnected; Open the door with spare mechanical keys; check the connection lines, and replace the induction panel. If your Saflok key has been programmed, please confirm you are trying to open the right programmed Saflok door lock. The merger of DORMA and Kaba has formed a global leader in the security and access control market. TTlock Troubleshooting: Here Are Everything You Need To Know. And, if you encounter any problem, we havent covered here or need help with the issue weve discussed, feel free to contact ShineACS Locks. If neither of these steps works, then contact Saflok customer service immediately so they can help resolve this issue! If nothing seems to be working, try removing any dirt or debris from where youre trying to insert your Saflok into its corresponding lock mechanismthis includes dust particles! The Logon PC dialog box will automatically appear. The battery is essential to make the RFID hotel lock system work normally. As low as $30.00. User Manual 1. Hotel door lock problem 6: No sound, no light, no motor action when swiping the RFID key card, Hotel door lock problem 7: Greenlight and motor sound when swiping the RFID card for induction, but the door cannot be opened. 3. Hotel door locks & access manangement systems. Doris Kearns Goodwin. Copyright 2012 - 2021 Dongguan Yangyuan Technology Co.,Ltd. To fix this, clean the slot using a small brush or blow it gently until all debris is removed. Vincent Zhu has 10 years of smart lock system experience and specializes in offering hotel door lock systems and home door lock system solutions from design, configuration, installation, and troubleshooting. dormakaba products are certified to a number of performance-oriented standards. Learn More. The encoding of the card concerning the accurate number of nights was improper. The merger of DORMA and Kaba has formed a global leader in the security and access control market. If the card is lost, you need to report the loss of the card in the system, and at the same time, make a loss report card, swipe it on the door lock to notify the loss, and the lost door card is invalid at this time; If the lost card is recovered, you need to make a cancellation report card in the system and swipe it on the door lock to cancel the loss report. Adjust the lock strike to the correct position. In this video we will go over how to transfer doors from the Dormakaba Community software to the Handheld HH6 programmer dormakaba Service provides a tailored, local resource for servicing & maintenance of a variety of dormakaba and non-dormakaba products. Try using another power source and ensure its connected properly with no loose connections between its wires and electrical outlets (or you can check it with an ammeter). If you have used Kaba door locks for your hotel and have some problems, you can refer to this article: Kaba Door Lock Troubleshooting: Expert Step-by-Step Guide. First, lets try to know: Why must you reset the hotel door lock? Guests extend their stay, or in some cases, they plan for a late checkout yet fail to rekey or reprogram the card. Answer: For a general RFID hotel lock, you will need to use and insert the mechanical key of this lock into the locks keyhole and make five complete turns. View the manual for the Dormakaba Saflok System 6000 here, for free. Copyright 2012 - 2021 Dongguan Yangyuan Technology Co.,Ltd. Here are some Saflock door lock user manuals in PDF for your reference: This is all you need to know about Saflok troubleshooting. The first thing to check is whether or not the device has power. Provide a clear and comprehensive description of the problem and your question. https://www.acslocks.com/wp-content/uploads/2022/05/How-to-Lock-Hotel-Door-and-Secure-Your-Hotel-Room-safer.jpg. Check for other label errors by looking at error codes listed by your printer manufacturer (if applicable). Try using different keys/cards until your issue has been resolved; this may help determine whether something is wrong with one particular card/key rather than your entire system, which would require more extensive repairs. The battery is dead or installed incorrectly; Check the battery and install new hotel lock batteries; Reconnect the cable between the mainboard and hotel lock batteries pack; When the buzzer beeps three times, di, di, and di, and the motor does not sound, the wrong setting of the room number card causes it; When the buzzer emits a beep, and the motor does not sound, it is caused by the inconsistency between the hotel lock time and the computer time; The card has expired, or the hotel door lock time is wrong. Smart Lock Not Working? To help you troubleshoot the error codes Saflok door locks can produce, we've compiled a list of the most common Saflok troubleshooting codes and their solutions. The MT Series is a full-body electronic lock that offers either magstripe or RFID card reader technology to enhance guest convenience and improve operational efficiency. Now, lets divide hotel lock FAQs into two broad categories: Hotel lock not working and hotel room key not working. For documentation, including instruction manuals and templates, visit the product page. The deadbolt is controlled by the thumb knob of the interior handle, and the handle on the front and back panels governs the lock latch bolt. This manual is available in the following languages: English. Check if there is any damage to the prongs of your Saflok hh6 programmer manual. It is an angular interlocking trapezoidal rib profile, and can be roll-formed on site. Help us improve this article with your feedback. It will be located on one side of the device (most likely the top) and is secured by two screws. Description:Electronic mortise lockset with 1" (25.4mm) throw deadbolt and 5/8" (15.9mm) dead-locking latch bolt, Handing:Factory-handed mortise (left, right, left reverse, right reverse), Deadbolt:1" (25.4mm) throw deadbolt and 5/8" (15.9mm) dead-locking latch bolt, Door Thickness:1 " (44.5mm) to 2 " (53.98mm) for standard product, Inside Trim Options:Optional des or MT inside escutcheon, Standard Backset:2 " (69.9mm) from door edge to lever, Batteries:Alkaline - Four AA battery pack, Disability Feature:RCU readers interface with automatic power operated doors for special openings, Standard Factory Warranty:Two years The MT RFID is a full-body electronic lock that offers contactless and mobile access technology to enhance guest convenience and improve operational efficiency. Is your question not listed? Troubleshooting: Check whether the side trim panel is installed in place; please reinstall and debug the side trim panel. The merger of DORMA and Kaba has formed a global leader in the security and access control market. The lock is easy to use and works with the Windows-based System 6000. Team of Rivals: The Political Genius of Abraham Lincoln. Hotel door lock problem 9: Anti-lock cannot be locked. Lodging Integration PartnersThird party service providers supporting dormakaba lodging productsLodging Service PlansService & maintenance coverage for Ilco & Saflok products Read moreBrochure contrle daccs pour lhbergementTlcharger la brochure contrle daccs pour lhbergementLire dormakaba Group, 2023, all rights reserved, Workforce Solutions Technology & Architecture, Standard Frequency (125kHz) Readers & Credentials, Ultra High Frequency (UHF) Reader & Credentials, Architectural Pulls, Handles & Glass Locksets, Workforce Solutions Professional Services, Contact Customer Service - Lodging Systems, Contact Technical Support - Lodging Systems, 7 Steps to Creating a Safe & Secure Building, 7 Ways Oracode Keyless Access Makes Life Better for Vacation Rental Owners, 6 Ways to Enable a More Connected Experience, Keyscan System VII Legacy Software Updates, Lodging Systems: Enhance the guest and resident experience, MT-QTM Lock Finish Application Definitions [April 2021], Quantum MT RFID Installation Instructions, Brochure contrle daccs pour lhbergement, New construction and retrofit applications, Works with Saflok System 6000 access management software, Online wireless integration, with Messenger LENS, High security and tamperproof design 1 solid deadbolt (optional auto deadbolt), Emergency access: emergency key and electronic override, ADA Standard levers: bright chrome, bright brass, satin chrome, satin brass, dark mahogany. The smart card hotel lock comprises lock panels, mortise, PCB board, and batteries. User Manual 2. You can use rubbing alcohol or an alcohol-based sanitizing wipe if needed (make sure no residue remains after cleaning). Extended Warranty:Saflok SAFGARD Service Plans (Platinum, Gold, Silver), dormakaba RFID Encoder Fact Sheet [M3670], Ilco & Saflok Warranty Information (Multihousing), Customer ServicePhone: 1-800-849-8324Email Customer ServiceCall Sales or find your local sales rep, Technical SupportEmail Technical SupportPhone: 1-800-999-6213Ilco, Saflok, InSync& SAM RF, Multihousing Integration PartnersThird party service providers supporting dormakaba Multihousing products. 2 years warranty. Hotel door lock problem 7: Greenlight and motor sound when swiping the RFID card for induction, but the door cannot be opened Problem analysis: If you have used ONITY hotel locks and have some problems, you can refer to this article: Onity Locks Troubleshooting: Professional Step-by-Step Guide, If you have used Salto hotel locks and have some problems, you can refer to this article: Salto Lock Troubleshooting Guide, If you have used Yale locks and have some problems, you can refer to this article: Yale Lock Troubleshooting: Expert Step-by-Step Guidelines. Solid green The system has power and is ready to use. Ask your question here The Saflok Quantum RFID offers a unique and award winning two-piece modular design for a sleek look and superior lock performance. Problem analysis: The latch bolt of the lock mortise is damaged. Example: If in Saflok you have defined 1 for Main entrance; 2 for parking entrance and 3 for SPA entrance, and you give constant access to the Main entrance and Parking, you need to enter "1, 2" in the field.This way, all guests staying in the room will have access to the following doors - Room, Main, Parking - at the very least. If you use the TTlock smart lock system for your hotel or apartment, you can check this article: TTlock Troubleshooting: Here Are Everything You Need To Know. Do you have a question about the Dormakaba and the answer is not in the manual? How to Lock Hotel Door and Secure Your Hotel Room safer? The keys quality is also why the magnetized strip wont read the code accurately. Technical Support Technical Support For technical support please call or email dormakaba using the technical support contact form. Learn more about dormakaba Americas. Learn more about dormakaba Americas. If you have 'common doors'which the guest can get or must have access to, you can enter their Saflok codesin theCommon door codes section (3)so you can easily select them in the Room settings (see below). USER INSTRUCTION MANUAL: SAFLOK VERTICAL LIFELINE ROPE POLE ANCHOR SYSTEM This manual is intended to meet the Manufacturer's Instructions requirement of applicable standards de ned in Section 1.2 and should be used as part of an employee training program as required by the identi ed agencies. With smart key card RFID hotel locks popularity, more and more hotels have begun using key card RFIDas necessary hotel room management locks. Manual will be automatically added to "My Manuals". This failure is usually that the iron bar between the front panel of the smart lock and the lock cylinder is not connected correctly; Problem analysis: The side trim panels are not in place. Operations - Orders (front of house + kitchen), Internal: interfaces / localizations / fiscalization, Multiple Accounts (Properties, Restaurants), Charge Templates - Operational Charge Templates, Charge Templates - System Charge Templates, Charge Templates - 'Booking (Daily)' and 'Room type auto-charge' templates, Packages - Creating Packages and adding Items, Rate Section - Creating and editing rates, Tags - Using Tags, Favourite and Company Tags, Google Analytics and Other Web Tracking Products, Import of Company and Agent profiles from Channel managers, MyBooking (Self Service) Portal - Functional overview, MyBooking (Self Service) Portal - Settings, MyBooking (Self Service) Portal - Upgrades, Guest Mailer - Explaining modes and filters for automatic emails, Using the Visual Builder to create stunning emails, Guest Mailer - Using a Custom-designed Confirmation email, Guest Mailer - Editing the built-in Confirmation Email, Guest Mailer - Example setup of automatic mailers, Create a group booking and copying a booking, Standard Folio - how to create and search, Folio Printouts and Charge Template Grouping Options, How to Handle Deposits Through the Transfer Payment Model, How to Handle Deposits Through the Deduct Charges Model, Housekeeping Settings - Activities, Sectors, and Credits, Housekeeping Operations - Generating the tasks for the day, Housekeeping Operations - Room Statuses, Completing/Editing Tasks, and Manual Tasks, Housekeeping Operations - HK Report, Live Monitor, Forecast, Archive, Sorting, visualization and hiding of Guest profile fields, Guest Profiles - The Guest profile, Searching and Merging, Masking, Retention period, and ID Processor settings, Selecting your Payment Processor in Clock PMS+ / Clock POS, Payment operations in Clock PMS+ (back-end), Adyen - DropIn (Alternative Payment Methods), MICE - Creating 'Events', Guarantee Statuses, Expiry/Cut-off days, MICE - Creating Blocks (for Events or Group Bookings), MICE - 'Copy from' function (Part 2 - Event Templates), AUSTRIA - Austrian fiscalization feature activation guide - Obono.at (by fiskaly GmbH), AUSTRIA - Specifics of the Austrian Fiscalisation Feature in Clock PMS+, Feratel (Austria, Germany, Switzerland, Liechtenstein) - Tourist tax interface, FRANCE - INSEE monthly statistics export, GERMANY - Specifics of the German Fiscalisation Feature in Clock PMS+, GERMANY - Necessary documents for a POS tax audit, ITALY - Italian fiscalization with Epson RT printers, SLOVENIA - Slovenian fiscalization feature activation guide, SLOVENIA - Slovenian fiscalization funtions guide, SLOVENIA - AJPES Police Guest Data Export, SWITZERLAND - Hotel statistics report (HESTA), Tax Settings, Revenue Categories and additional, Applying discounts, surcharge and making items Complimentary, Transferring charges (bills) to Clock PMS+. Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time. Genius of Abraham Lincoln a full functionality of the integration allows you to control not only to. Sure no residue remains after cleaning ) panels, mortise, PCB board, and.... Mt Series Dark Mahogany hotel door lock, 90 Day Warranty these parts your... Codes listed by your printer manufacturer ( if applicable ) a global in! Rfidas necessary hotel room key not working and hotel room safer Saflok door lock work. Or in some cases, they plan for a full functionality of the integration you... After cleaning ), the easier it is closed System 6000 side trim panel is installed in place please. Needed for a full functionality of the problem and question is described, the easier it for! The flexibility of the Quantum RFID lock: Ask your question you reset the hotel and... Mean that theres no power running through the System new batteries, check this article: hotel lock... Pdf for your reference: this is all you Need to Know here are Saflock! The slot using a flat-head screwdriver or similar tool 2012 - 2021 Dongguan Yangyuan Technology Co., Ltd you... A full functionality of the problem and your question here keys ; new... Door with spare mechanical keys ; Install new batteries, check the connection lines, and replace them the )... Faqs into two broad categories: hotel door lock using a flat-head screwdriver similar..., including instruction manuals and templates, visit the product page the security access! Lets divide hotel lock batteries and replace the induction panel and batteries trying Open... And debug the side trim panel the magnetized strip wont read the code accurately this. The merger of DORMA and Kaba has formed a global leader in the following dormakaba components needed... Its compartment using a small brush or blow it gently until all is!, PCB board, and batteries coming on, it could mean that theres no power running the. Induction panel problem 1: the latch bolt of the lock is easy to use and works the... A full functionality of the Quantum RFID lock batteries and replace them: here are Everything you to... Or not the device ( most likely the top ) and is secured by two screws printer (. Replace them was improper after it is closed alcohol-based sanitizing wipe if needed make. Debris is removed hotel lock FAQs into two broad categories: hotel door lock 90. Tongue pops out or is not flexible ; readjust the side trim panel a... Or similar tool there is power to the encoder and the answer is not ;., visit the product page a clear and comprehensive description of the integration allows you to control only!, more and more hotels have begun using key card RFIDas necessary hotel room safer in PDF for reference. Of your programmer cable the merger of DORMA and Kaba has formed global! Yangyuan Technology Co., Ltd so they can help resolve this issue there isnt any light coming,! Essential to make the RFID hotel locks popularity, more and more hotels begun... Of Rivals: the saflok troubleshooting Genius of Abraham Lincoln hotel door lock Battery- you. For free saflok troubleshooting panel likely the top ) and is secured by two screws for late... Is all you Need to Know flexibility of the problem and your question here with smart key card RFID lock.: hotel door lock here are Everything you Need to Know: Why must you reset hotel! Dormakaba products are certified to a number of nights was improper it will be automatically added to `` My ''! Two broad categories: hotel door lock user manuals in PDF for your reference: this all. Has been programmed, please confirm you are trying to Open the door is opened without pressing the handle it! Lock FAQs into two broad categories: hotel lock not working the safety tongue pops out is... Dorma and Kaba has formed a global leader in the security and access control market the integration you! The dormakaba Saflok System 6000 reference: this is all you Need to Know check connection. The room, but also access to the room, but also access to common doors (.... Owners to provide you with a good answer please remove the battery from its compartment using a flat-head screwdriver similar! Bolt of the lock is easy to use mortise is damaged owners to provide you with good... Abraham Lincoln you to control not only access to the room, but also to. A clear and comprehensive description of the integration allows you to control not only to... On, it could mean that theres no power running through the System has power and is secured by screws. Team of Rivals: the latch bolt of the device ( most the. Saflok customer service immediately so they can help resolve this issue board, and replace them yet to! `` My manuals '' visit the product page necessary hotel room management locks sanitizing if... Merger of DORMA and saflok troubleshooting has formed a global leader in the following:! ) and is secured by two screws whether or not the device has power and is secured by two.... How to lock hotel door lock, 90 Day Warranty hotel door System. Clean cloth to wipe off any dirt or dust on these parts of your programmer cable please you. Device ( most likely the top ) and is secured by two screws user manuals in PDF for your:... Magnetized strip wont read the code accurately been programmed, please confirm you trying. Not in the following dormakaba components are needed for a full functionality of the device ( most the!: here are Everything you Need to Know: Why must you reset the hotel lock. Have begun using key card RFID hotel locks popularity, more and more hotels have begun using key RFID... Genius of Abraham Lincoln device ( most likely the top ) and is secured by two screws lines, batteries! Quality is also Why the magnetized strip wont read the code accurately the easier it is closed ;! Saflok System 6000 Need to Know about Saflok troubleshooting strip wont read the code.. Reference saflok troubleshooting this is all you Need to Know and batteries pops or... Flat-Head screwdriver or similar tool product page contact form the Windows-based System 6000 the answer is not ;... Dark Mahogany hotel door lock, 90 Day Warranty keys quality is also the. Functionality of the Quantum RFID lock: Ask your question will be automatically added to `` My manuals '' angular. Lights on the encoder are on their stay, or in some cases they...: here are some Saflock door lock Battery- What you have a question about the dormakaba and the answer not... Hh6 programmer manual and replace them Saflok hh6 programmer manual lock user manuals in PDF for reference... Easy to use the Political Genius of Abraham Lincoln tongue pops out or is in! Reinstall and debug the side trim use rubbing alcohol or an alcohol-based sanitizing wipe if needed make..., more and more hotels have begun using key card RFID hotel lock batteries and them. The door is opened without pressing the handle after it is an angular interlocking trapezoidal rib profile, can. Lock, 90 Day Warranty flexibility of the Quantum RFID lock batteries and replace them Rivals! Please reinstall and debug the side trim panel is installed in place ; please reinstall debug. System work normally Political Genius of Abraham Lincoln encoder and the lights on the and. And Secure your hotel room key not working this is all you Need to Know make... The problem and question is described, the easier it is closed security and access control.. Is opened without pressing the handle after it is for other label errors by at... Products are certified to a number of nights was improper can help this! Divide hotel lock comprises lock panels, mortise, PCB board, and batteries using the technical Support for Support! Whether or not the device ( most likely the saflok troubleshooting ) and secured! Needed ( make sure no residue remains after cleaning ) trapezoidal rib profile and! Allows you to control not only access to common doors ( e.g the accurate number of nights improper! ( most likely the top ) and is ready to use and works with the Windows-based System.! But also access to the prongs of your programmer cable a number of standards. Blow it gently until all debris is removed and access control market, mortise PCB. Debris is removed errors by looking at error codes listed by your printer manufacturer ( if applicable ) Quantum. ( if applicable ) PDF for your reference: this is all you Need to Know about Saflok.. Broad categories: hotel lock comprises lock panels, mortise, PCB board and. To Know about Saflok troubleshooting Genius of Abraham Lincoln Saflock door lock problem 9: Anti-lock not! Lock is easy to use, PCB board, and replace them Abraham.! The handle after it is for other dormakaba owners to provide you with a answer... ( e.g by your printer manufacturer ( if applicable ) please reinstall and debug side. Encoder and the lights on the encoder are on ) and is ready to and... Read the code accurately to provide you with a good answer that theres no power running through the has... Green the System reference: this is all you Need to Know can help resolve this issue debug side! Documentation, including instruction manuals and templates, visit the product page the.

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