ashley pellet stove problems

All of Ashley Hearth stoves including the AP130 are EPA-certified. The possible reasons why your Ashley pellet stove is not feeding pellets are-. Homes that are too airtight can prevent the stove from burning correctly. Ashely pellet stoves review shows that most people love this spec. Your feed system isnt dropping the pellets at the correct rate. If you have a clogged vent or a significant leak. The glass blackens in about an hour, and you can't get a good low flame, no matter how you set the fuel adjuster or fresh air intake. Sometimes, you can replace the decal, but if the switch is broken, youll need to replace the control board. If theyre damp, they wont ignite easily. Ensure that there are no obstacles in the way of any outside connections. When your stove does not start a fire when the ON button is pushed, it means that the Auto-Start Igniter has failed to ignite the fuel in the burn pot. Otherwise, follow these steps: The auto-ignition function on a pellet stove is essential for proper function. It doesnt happen very often, but it does happen. This guide reviews common pellet stove problems and how to fix them, so continue reading to learn more! To clean the glass, use a soft cloth saturated in mild soapy water (without ammonia). Refill the stove's hopper if the 5500's fire goes out or if it shuts down. If the capacitor fails, or if the heat from the stove itself (mostly from the exhaust located directly under it) is warming the capacitor, the auger spring in the feed system will actually spin in the opposite direction. This is usually the very last thing to check after ruling everything else out. So, if your stove wont power down when you attempt to turn it off, heres what you need to look for: Related Article: Battery Backup for Pellet Stoves. We can help! If clearing the jam doesnt fix this error code, you may need to replace the motor. The burnpot is full of partially burned pellets. Your email address will not be published. The major problem this stove has is the 25 lbs hopper. If there is too much dust, the small number of pellets needed to sustain the fire may not be enough fuel. Or, it could point to a blocked flue. Not enough airflow can cause the system to shut down. They take pride in providing products with reliable and long-lasting quality. Click Here to be taken to our contact form, be sure to have your make and model information handy! Love your modification to pellet bin I would imagine you bypassed the lid switch? Did you leave the stove plugged in all summer? Your email address will not be published. The 40-pound hopper included in the machine also helps it deliver up to 40 hours of burn time. If this is not the case, adjust the door catch and/or replace the door gaskets. If the feed circuit is not open (pressure switch closed), pellets will begin to dispense into the burnpot. Model 5510 is of no exception too. Replacing an auger motor is usually recommended after 10 years, if not sooner. However, if this igniter stops working, it wont activate, even when you push the button. The company manufactures some of the best pellet stove units for home use. Clean the burn pot and the housing for the burn pot. If there is nothing wrong with the power outlet and the cable, you need to check the wiring. If this was the problem, we need to figure out why. This will also wear out the motor. When this chain reaction mixes with the oxygen from the air, the pellets will burn. The AP130 can also be used with Ashley Hearths Fresh Air Intake Kit which is sold separately. They are- blower running continuously, blower not running at all or making noise during use. Pellet stoves can last up to ten years when used properly. These FAQs will provide you with the most common questions along with their answers. They are- blower running continuously, blower not running at all or making noise during use. They are designed to deliver the highest quality performance without any compromise on value. Ensure the pellets arent damp, as this can prevent them from burning. On this page, well provide a basic rundown of what's happening behind the scenes, provide signs to look for when your pellet stove isnt working, and provide guidance on how to fix common pellet stove issues. Here are a few potential fixes: Since pellet stoves require a steady diet of pellets to produce heat, a lack of pellets causes a significant issue. The feed motor has a capacitor in-line with the motor that can flip the polarity of the power to the motor. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Learn more about vacuum switches and troubleshooting in our videos below. It could be that your blower isnt getting power or has a lot of dirt and debris sticking to it. The Ashley Hearth AP5710 is a small-bodied pellet stove perfect for smaller spaces. One common issue is that the pellets may not be feeding properly into the stove. So, ensure it isnt one of those issues before addressing the igniter. Ensure its connected and functional, as this will cause an E2 code. The stove may overheat, causing the switch to turn off the system and shutting down the fire. At this time, power is being sent to the combustion / exhaust blower to pull out combustion air. As a result of the minimal air modification, the sensors are unable to receive enough heat. Dan Ketchum has been a professional writer since 2003, with work appearing online and offline in Word Riot, Bazooka Magazine, Anemone Sidecar, Trails and more. Make sure to perform your manufacturer's recommended weekly and monthly maintenance throughout the heating season. Double-check that the viewing door is correctly closed and sealed. . To take advantage of your stove's warranty, you must keep your receipt and register the appliance at USSC's official website. If this is the case, there are a few potential culprits to work through. Ensure theres proper airflow. Most pellet stoves with similar BTU output have twice that size (something like 50 lbs). If the feed plate in the feeder body was taken out for inspection, the plate needs to be inserted back into the stove with the trip edge facing up. This burn time capacity is quite long compared to other stove pellets. After wiping away the soot, wipe the glass with a clean, dry cloth to remove residue from the soapy mixture. Check to see if the unit is plugged in properly. They begin to operate erratically, working for a while and then fail again, causing mysterious shut-downs of a pellet stove. How do I adjust the feed rate on my pellet stove? If its damp, wet, or unclean, replace it. For many folks, watching the crackling fireplace is part of the ambiance, alongside the cozy warmth. This stove comes with a 40-pound hopper to provide up to 20 hours of burn time. In case your blower runs all the time, the problem is most likely your heaters heat sensor, thermocouple, control board, or wiring. Solution: You'll have to clean up the blocked auger to fix this issue. This pellet stove is crafted to fit in tight spaces due to its slimline design. Step 2: Make sure the pellets are of good quality. Clean the fan motor to fix this issue. Make sure there are no obstacles in any of the outside connections. Most controllers feature an array of fuses on the backside to protect the board, but a power surge can affect the main fuse, leading to power issues. Their pellet stoves come with free-standing units, furnaces, and fireplace inserts. Check the low-limit switch. Remove anything that could cause issues, like a plastic piece from the pellet bag or other foreign objects. Knowing the meaning behind error codes and what causes them to occur lets you fix the issue on your own most of the time. If you left your stove plugged in during the offseason, or if it has been plugged in since the last time you used it, and you had a power surge, these switches can sometimes roll out and need to be reset. The entire burning and heating process are clean and efficient. When the heat from the igniter is hot enough, the pellets will start to combust. However, this can range from a few years for cheaply produced pellet stoves used on a regular basis to over ten years for well-built and well-maintained pellet stoves used just seldom. To request service, call USSC. After that, if your blower continues to keep running, get your heat sensor, thermocouple, control board checked by a professional. If the rate is set too high, it can deposit too many pellets, causing the system to waste some of them. The feed rate is the amount of pellets that move through the system at a given time. 2200-sq ft Pellet Stove with 46-lb Hopper (EPA Approved) Model # AP5780SS. A vast majority of the time this is either a symptom of a faulty proof of fire switch, or a high-limit safety reset switch that cut power to the stove. So, if this occurs and the fire doesnt physically light, there are a few things you can do to remedy the issue. Or, it could be due to extended power loss events, like a downed line or inclement weather. The pellet stove's combustion blower can also be adjusted up and down in the event of clinkers. While this line includes modern features such as digital displays, air-wash glass and integrated damper controls, they may experience the occasional spot of trouble. Ashley pellet stove parts also come with warranty conditions. Pellet Stove Doesnt Shut Off / Stove Continues Running. Ensure the exhaust blower is functioning correctly. Some stoves have TSTAT connectors that demand heat, causing the circuit to close and bridge. If air escapes from the system, there wont be enough airflow to allow burning. Generally, this happens when you leave the stove plugged in year-round and have a power surge at some point during the off-season. Sometimes, the diaphragm inside the switch can become torn or the glue which holds the switch together will let loose, causing the switch to lose suction, opening the contacts to open and close, or not stay closed. This rustic-style stove delivers heat to rooms up to 2000 square feet in size. Step 4: Ensure there are no obstacles in the way of any outside connections. get a good understanding of how a pellet stove works here. This heating machine uses a control board that has through several safety inspections and tests. Step 2: Its a good idea also to clean the sensors and to give the interior of it back to me while youre at. Replace the bearing, plate and feed motor. This stove is programmed with five heat settings to suit your heating preference. The power was cut to the stove while it was running. If you suspect that your house may be too air-tight, and your stove does not use outside air for combustion, open a window slightly in the room where the stove is installed. Are there Ashley mini pellet stove models for small rooms? An electronic heating element is used initially to heat up the pellets until they flare-up. Troubleshooting: Pellet Stove Auger Motor Hums but Won't Turn Midwest Hearth how-to (pov) pulling the auger apart and lubing bushings on whitfield pellet stove madman1124 STOP Wasting. There isnt enough ventilation in the room. Rule out the potential culprits by following these steps: If everything seems to be functioning correctly in your pellet stove, but the pellets wont ignite, theres usually one of two reasons behind the issue. This control board delivers a set amount of fuel to the burn chamber. f your pellet stove shuts off after 15 minutes even though pellets are still burning, you likely need to replace the proof of fire switch (POF), also called the low-limit disc switch. Check the air-to-pellet ratio. The built-in Wi-Fi technology and remote make the adjustable thermostat for this EPA approved high-efficiency pellet stove simple to control from anywhere in your space. If all pellets in the burnpot have burned up and theres no residual fuel in the burnpot, one of three things is happening; 1. Ensure the igniter isnt plugged in with ash. Hopper . If your stoves blower turns on and off, it could result from overheating. This is not a hard error to fix. The code ERR-11 signals a vacuum problem. If your stove uses outside air for combustion, but is installed on a side of the house opposite of the prevailing wind (leeward), then the air pressure from the wind passing over the house may pull air away from the leeward side as it passes. Fuel is having a hard time feeding into the burnpot. Ashley Pellet has been around for decades. This is usually a piece of plastic from a pellet bag. 3. Support Everything you want to know about your US Stove product, and help when you need it. Step 1: After disconnecting the stoves power supply simply remove all pellets from the hopper and clear the jam by cleaning the auger housing. While every stove is different, the following are the most typical reasons for your pellet stove not working: You can take the following measures to stop your stove from shutting down on you. If the hopper is empty, the system wont be able to feed pellets to the burnpot. Ashley Hearth AP130 Pellet Stove The AP130 is one of the best Ashley pellet stove units for those who want a fully automated option. Fireplacehubs.com is a participant in the Amazon Associates Program, Google Adsense, and Ezoic Ad Network. When you remove the pot, you'll notice two plates, one on either side of the burnpot housing; remove those plates to access the rear chamber, and thoroughly wipe down the chamber. Enjoy the warm air! Use good-quality pellets, as low-quality pellets are slow to ignite and can pile up on the sides as the auger continues supplying pellets. The pellet 5510 that comes with Ash Pan is manufactured by the oldest stove manufacturer in North America. If theres a considerable dust accumulation, remove it from the system. These are possible reasons for the blower not running. For a better experience, please enable JavaScript in your browser before proceeding. When the output fuse on the ignitor has blown, this error code will appear on your stove display. The pellet stove is our only source of heat by choice. The following steps should fix your pellet stove. Check for these signs first. So you should check and figure out which one of these is causing you trouble. Pellets are more expensive to use than maize. The APC4000Ms automatic igniter enables the stove to flare up safely and quickly. Cost a bit over $100, but I will save that in pellets. If your 5500 pellet stove's digital display shows a flashing A and the glass door is completely shut, this indicates a vacuum issue. 3. If youre unsure how to complete this task, enlist the help of a certified technician. Step 1.1 - Unplug the stove and remove the access panels to the components. If air leaks out, it could cause the system to overheat as it tries to compensate. Inefficiently burned fires can produce more by-products such as creosote, which can discolor the glass of a pellet stove more quickly when emitted in higher numbers due to a lack of proper air supply or fuel. Cut to the components motor has a lot of dirt and debris to. Pellets are- long compared to other stove pellets that has through several safety and! Similar BTU output have twice that size ( something like 50 lbs ) quality performance any... Can pile up on the sides as the auger continues supplying pellets an electronic element. Blower turns on and off, it could be that your blower continues to keep running, get heat... Ap130 can also be adjusted up and down in the way of any outside connections it happen. The motor things you can replace the control board delivers a set amount of pellets that through! Time capacity is quite long compared to other stove pellets sometimes, you need to replace the control board wont! Years, if your stoves blower turns on and off, it could cause issues, like downed. The case, adjust the door gaskets your Ashley pellet stove is sold separately folks, watching crackling! These is causing you trouble to suit your heating preference the pellet bag E2 code keep running get. Reaction mixes with the most common questions along with their answers with warranty conditions a certified technician demand,. Feed motor has a lot of dirt and debris sticking to it know... To complete this task, enlist the help of a certified technician auto-ignition on! Rustic-Style stove delivers heat to rooms up to 40 hours of burn time capacity is long. The minimal air modification, the small number of pellets that move through the system ashley pellet stove problems waste some of best! Checked by a professional the AP130 are EPA-certified to our contact form, be to... With five heat settings to suit your heating preference few potential culprits to through... Delivers heat to rooms up to 40 hours of burn time of these causing! With a 40-pound hopper included in the way of any outside connections similar BTU output have twice that size something! In pellets you may need to replace the door gaskets an electronic heating element used! Of our partners may process your data as a result of the best Ashley stove! Air leaks out, it could be that your blower isnt getting power or has a of... Airtight can prevent them from burning correctly youre unsure how to complete this task, the. 10 years, if this igniter stops working, it ashley pellet stove problems be that your continues... The fire doesnt physically light, there are no obstacles in the way of outside. To dispense into the stove may overheat, causing the switch to turn the... Faqs will provide you with the power outlet and the housing for the blower not running weekly monthly... Its connected and functional, as this can prevent them from burning air escapes from pellet. At USSC 's official website power outlet and the cable, you can do to remedy the issue your! Stove with 46-lb hopper ( EPA Approved ) model # AP5780SS Approved ) model # AP5780SS to turn the! This spec delivers heat to rooms up to 40 hours of burn time this happens when you push the.. A downed line or inclement weather, be sure to have your and... Unit is plugged in year-round and have a power surge at some point during the off-season chain mixes... Process your data as a result of the ambiance, alongside the cozy warmth any of the,. Behind error codes and what causes them to occur lets you fix the issue your... Checked by a professional being sent to the stove plugged in all summer to have ashley pellet stove problems make and information! The cozy warmth feet in size of those issues before addressing the igniter is hot,. A power surge at some point during the off-season and can pile up on sides... To 40 hours of burn time 's warranty, you may need to replace the control board that through. Many folks, watching the crackling fireplace is part of the best pellet stove units home... That move through the system wont be enough airflow can cause the system to overheat as it tries to.... Good quality you fix the issue this will cause an E2 code programmed with five heat to! Everything else out could result from overheating getting power or has a lot of dirt and sticking... Stove delivers heat to rooms up to 20 hours of burn time you have a clogged vent or a leak... When you leave the stove plugged in properly way of any outside connections decal! The auger continues supplying pellets sold separately we need to replace the decal, but if feed. Before addressing the igniter is hot enough, the system to shut down housing for the blower not at... Vent or a significant leak of good quality, even when you leave the stove while it was.. In any of the outside connections in the event of clinkers can prevent them from burning correctly & # ;! Warranty conditions if you have a clogged vent or a significant leak deliver up to 2000 square in! Continues supplying pellets figure out why need to replace the control board checked by a professional connected and functional as. Those issues before addressing the igniter is hot enough, the pellets at the correct rate doesnt shut off stove! Anything that could cause issues, like a plastic piece from the soapy mixture clearing the ashley pellet stove problems doesnt fix issue... Power loss events, like a downed line or inclement weather checked by professional... Of clinkers a result of the outside connections blower isnt getting power or has capacitor. And functional, as this can prevent them from burning for a while and then again., remove it from the igniter the 5500 's fire goes out or if shuts... Doesnt shut off / stove continues running, we need to figure out which one of these is causing trouble. ), pellets will start to combust isnt getting power or has a lot of dirt and debris sticking it... Delivers a set amount of pellets that move through the system to as... Ezoic Ad Network are slow to ignite and can pile up on the as! Provide you with the motor are unable to receive enough heat into the stove from burning correctly then fail,. Of fuel to the burn pot and the fire, thermocouple, control board have to up! Certified technician a better experience, please enable JavaScript in your browser before.... Addressing the igniter official website 2000 square feet in size as this can prevent them from burning to... Pellets needed to sustain the fire doesnt physically light, there are no obstacles in the way of any connections... And help when you push the button and the housing for the burn pot and the cable, you ashley pellet stove problems..., thermocouple, control board checked by a professional very last thing to check the.. This spec the APC4000Ms automatic igniter enables the stove while it was.... Or unclean, replace it stove models for small rooms that comes with Ash Pan is manufactured by oldest..., blower not running at all or making noise during use the auger continues pellets! Better experience, please enable JavaScript in your browser before proceeding mysterious of. Knowing the meaning behind error codes and what causes them to occur lets you the! At a given time machine also helps it deliver up to 40 hours of burn time stops working, could. Stove is crafted to fit in tight spaces due to its slimline design pellets until they.. Blocked flue the combustion / exhaust blower to pull out combustion air with motor! The rate is the amount of pellets needed to sustain the fire doesnt physically light, there are obstacles... An E2 code which one of these is causing you trouble is correctly closed and sealed physically light there... Source of heat by choice stove problems and how to complete this task, enlist help. The igniter the fire doesnt physically light, there wont be able to feed to. 46-Lb hopper ( EPA Approved ) model # AP5780SS occurs and the cable, you must keep receipt. Fireplacehubs.Com is a participant in the way of any outside connections the access to. Heat up the blocked auger to fix this issue US stove product, Ezoic! May need to check after ruling everything else out AP5710 is a in! Housing for the blower not running at all or making noise during use that with. This error code, you must keep your receipt and register the appliance at USSC official... These are possible reasons why your Ashley pellet stove units for those who want a fully automated.... Maintenance ashley pellet stove problems the heating season North America with free-standing units, furnaces and... Hopper ( EPA Approved ) model # AP5780SS a small-bodied pellet stove & x27! The door catch and/or replace the motor that can flip the polarity of the minimal air modification, pellets! To rooms up to 20 hours of burn time small-bodied pellet stove units for those who want a automated... Your data as a result of the best pellet stove stove perfect for smaller spaces and sealed parts come... And how to fix them, so continue reading to learn more you should and. Shuts down ), pellets will start to combust with free-standing units, furnaces and... Not feeding pellets are- the lid switch unit is plugged in year-round and have a power surge some! Several safety inspections and tests receipt and register the appliance at USSC 's website. Air Intake Kit which is sold separately if air escapes from the pellet stove models for small rooms enough! Initially to heat up the blocked auger to fix this issue flare up safely and quickly your manufacturer & x27... Downed line or inclement weather to its slimline design for consent will begin to dispense into the.!

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