roto rooter bbb complaints
Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. Copyright 2022 Consumers Unified LLC. BBB Business Profiles generally cover a three-year reporting period. I've used them in every scenario and the charges started going way, way up. There is no possible way they have a legitimate 4.8 stars. Guess what? Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. 1/31/23 - *********** - tristan #**** Anyone can write a Trustpilot review. $2,694.91 refund for unneeded and overpriced services. Ive learned my lesson. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. Their jetter failed to operate so they departed. Find out how we combat fake reviews. Customer agreed on getting $75 credit back on card. It had become clear to me that the charging was never going to stop. Due to the Christmas storm in Savannah, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! Is this your company? RR tried to scope the pipe but did not succeed in finding any leak. I signed the invoice without being able to read it because he said something was wrong with the ipad. The service was outstanding and the men they sent to work on my drain were polite and explained everything very clearly. Couldn't clear going through dirt. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. He and his helper explained everything they were going to do and got straight to work. I called Roto-Rooter to my house to unclog a pipe. So I told her your rude never mind about my request. Scare tactics on young female homeowners has no place in todays culture. While there was more, this is the short version. Better Business Bureau: Mr. Rooter was founded in 1970 and began franchising in 1972. Offered $75 off which is more than the coupon offered online. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. We had an emergency plumbing issue today and called Roto around 11:00am. Desired outcome: No one has come to my home. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. Regards, For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. They cleared up my drain issue and leak. I had a bad leak and needed someone same day. We have the washer fixed. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. Shell fix it, unless the Roto Rooter you used was a franchise. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. Found a little water in laundry area 11/2/22. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We were charged $784.47. After he left, I went to use the shower. Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. We were billed $1,354.40. Pipe is collapsed - Camara to follow. The bill including some very expensive fluid to put in the toilets came to $457. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. The labor is approximately $800, and there is a fee of 1.6% to get the materials. Guess what they're charging? However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. An $800 estimation is too far from the $200 final cost. Once again, a short while later I had another sewer line back up. Later found out he charged 152.00 an hour! If old pipes are subject to cracking when snaking they should have not snaked it. I'll update when I'm done screwing them over. I bought a new sink and had Roto Rooter install it on 11/13/22. She gave me her phone number but then didn't answer when I called, so I left a message. I never heard back from anyone so I then emailed Michelle, the listed estimator on our invoice, on 1/10 to tell her that I had questions about the estimate. and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) It appears that the valve is just to old and would need to be replaced. It will take 3-4 hours they say. $2,694.91 refund for unneeded and overpriced services. See details. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. BBB Business Profiles are subject to change at any time. August 10, 2022, I called rooter rooter 3-days ago. Additionally, I said that we refused water remediation. We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. Full refund of $616.00 has been processed to credit card ending ****. the job undone. Thank you Right after the installation kichen sink can't be used because down under the sink water is leaking. Parts and supplies: $725+ Another Roto-rooter technician followed up with a camera. Please also include a copy of this review. We are not responsible for conditions of the tub that were already there. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. And when we managed to turn them, the temperature could not be adjusted properly. Photo shows it could not have come from a toilet drain. 2. They also left fans for the week-end to dry out the dampness that remain. But we have taken the responsibility and paid for the toilet that was broken. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. Quite the organized company. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. On the bill, technician stated there were wipes in sewer line. Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. Terrible company that doesn't stand behind it's work. 02/14 . The next day I noticed that the sink was not draining well. Desired outcome: I think this is an issue of predatory pricing and fraud because the issue was known all along and was only reported after charging for unneeded services. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Conversely, all Mr. Rooter locations share clear, thorough comprehensive labor guarantees for residential and commercial clients which cover labor for up to 1 year, depending on the service. Not wanting to mess with RR again, I call EcoPlumbers. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. These include grinder effluent pump and well pump service, as well as water line repairs. Water guy convinces me and my insurance to file a claim and he leaves. We also offer financing options. Claim your profile to access Trustpilots free business tools and connect with customers. Called RR. Never pay them until they give you what you want. To date no additional water damage has occurred. 1. Date of experience: December 11, 2022 JH Jim Hession 1 review CA The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . 1. But materials fail or additional issues crop up, so its always better to have a strong guarantee or warranty in place to relieve customers of liability. We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. Issue resolved. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. I'm sending a bill for my lost wages for the day. He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. Isaac did not collect any money. Finally the other tech shows and says he needs to snake the sewer drain. Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. He did remove the toilet. I call again, it's now 8pm. The local serviceman resolved my issue. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Sean determined that the trap was collapsed and could not get his camera in the line. So, why did your technician not make the same assessment prior to snaking? I call insurance and tell them I don't want to file a claim. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. This tool was recommended by the company over the phone. It's now 9pm. Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. 2023 Trustpilot, Inc. All rights reserved. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. Nope. ConsumerAffairs is not a government agency. Provide the man with the refund. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. On 10/26/22 unit ** had anotherclog in the toilet. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. No company should schedule. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. The time is currently 10pm local time. I recently called Roto Rooter to have a water heater installed. To date no additional water damage has occurred. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. So What we can do. Both of these services were unnecessary and did not resolve the sewer line back up I was experiencing. Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! 5. Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. Inexcusable and Irresponsible! They tried to solve the problem by snaking the line but couldn't get it unclogged. For more information about reviews on ConsumerAffairs.com please visit our It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The equipment could not execute the job. Our Drain tech used the proper equipment when he was on site as well. On January 13 2023 I contacted Roger Rooter (RR) to unclog a kitchen drain. The neighbor choose to get someone else. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. kichen sink can't be used because down under the sink water is leaking. No customer service and they over charge for minimal they do! Prior to the installation my kitchen sink was working normally. Roto Rooter sent three different technicians to this property. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. The stains would not fade. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. Anyway, what kind of morons are these? 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. 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