the truth about thumbtack
NEVER USE THIS BUSINESS. Common complaints are the cost per lead and lack of conversions. Have you ever hired a professional that you found on Thumbtack? Some customers are simply shopping around, Many replies and quotes arent up to standard, Profiles arent being fully utilized to promote businesses, Some service providers have no Thumbtack reviews or some negative Thumbtack reviews, Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). What You Need to Know. Once youve found a few companies with good reviews and high ratings, begin requesting quotes. That is all I want. Super disappointing. I spent 1200.00 on leads. Similar Meaning: "How much does thumbtack charge per lead". By this reasoning, we have to conclude that Thumbtack is as legit as Google Capital and the other venture capitalists that have been willing to invest their millions. Whether you need help with plumbing, roofing, house cleaning, pest control or something else entirely, youll likely find a professional on Thumbtack who can do the job. Today, people use Thumbtack to manage their homes. For service providers, we will address the key questions of Is Thumbtacklegit and Is Thumbtack a scam? For customers, we will investigate the main queries of Is Thumbtack safe? and Does Thumbtack really work?, See Also: Teespring Review | Is Teespring Legit? Effective Jan. 2023. DO NOT use this platform. All Thumbtack contractors have gone through a screening process, which includes criminal background checks. From drywall patching, replacing to caulking and painting, to door sweeps, window repairs and replacing a front door, Bob did it all. I waited for four weeks till I cancelled the order and asked for a refund. Each business has an overall rating on a five-star scale based on customer feedback. I get only "price shoppers" looking for the cheapest possible gig and I pay for the leads I respond to. Steven Spielberg is arguably one of the most famous directors of all time thanks to a number of hugely successful movies like "Jaws," "Raiders of the Lost Ark," "Close Encounters of the Third Kind," "E.T. You can read more about our company in reputable sources such as Forbes and the New York Times. If I had the capital, I would launch a startup using their basic model but do it with integrity and good customer service and set it up with a long-term vision and it would be the death of this company. There is still the question of Is Thumbtack safe? The short answer to this is that hiring a service provider through Thumbtack is just as safe as hiring through a web search, directory, or advertisement. The goal is to create a connection through your profile and quote message, and were here to help you do this. Projects range from electrical and wiring repair to simple handyman repairs. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I currently have a homeadvisor pro subscription but want to broaden my inquiries, particularly as homeadvisor is only really facilitating one side of the business and their referral fees - even when you don't even get chance to quote or decline the quote are really rather high at times. Here's the crux of the issue; the leads are very low quality. Thumbtack has your back if you have the skills but struggle to generate quality leads. If you are a professional don't bother with thumbtack. You can also check out the websites guides for projects or read advice from Thumbtacks editors in thecommonly-asked questions section. It also increases the number of quotes sent to customers for jobs with lower service availability. They did not show up. Ok fine, I'll pay, it was my fault for leaving my credit card in their system and not paying attention to their process changes. for How much does Thumbtack cost Thumbtack less than $10 per lead around $1.50 when a potential credits 60 . It's not worth it. No help from them if you have an account issue. Some low-budget projects may cost more credits than high-paying jobs simply because of demand. I never get qualified leads for my dance studio or me marketing company. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. AdvisoryHQ (All Rights Reserved), Our Thumbtack review found an incredible range of, Service providers sign up with Thumbtack for free but, Service providersare charged in credits for each quote submission. When it comes to having a license, it's up to each professional to determine what licenses are necessary and follow their local, state and federal laws. These people will scam you. Just their people are "training", and call back at business hours. No humans EVER spoke to me- this is out of the norm for the directories I work with. Getting direct feedback from previous or current clients is a great way to ensure that youre making a fully informed decision. SO, it's in their best interest to get you real customers instead of having fake ones hit your account to generate more revenue (like Thumbtack does). Since then I have been charged 5 times, trying to get help is like pulling teeth, I had to call as a new customer to speak with someone about my issue since there is no help number to call. FAQ. You'll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. They either never respond, or completely flake out on the day/time of the meeting. A Scam? Robert S. Gave a really good explanation of how we work. I finally had to call in and ask THEM to do it manually. Thumbtack reviews onSiteJabber.com showa rating of 3.5 out of 5 stars based on 510reviews of Thumbtack. If you are not sure what that is you should google search it. Youll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. Need to find a different location? Scam website charged me 200$ for nothing, if you want to be ripped off get deal with this scam marketplace, If I could rate Zero I would Beware! We like that you're expanding your options, Rebecca. We help people care for their home from top to bottom and empower small businesses nationwide to grow. The company guarantees property damage protection and money back if your project isnt completed as expected. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. Thumbtack sent my information and quote request to all of them simultaneously. BBB Business Profiles are subject to change at any time. Out of the number of direct leads that come to me 1 in 10 are legit. Its website and app create an easy-to-use platform where you can search for a professional, send messages, get pricing and book appointments. Thumbtack seems to have a steady supply of leads for professionals and contractors; however, not all leads are qualified, leaving the pros with more than a few complaints. Thumbtack for Professionals Thumbtack 3.7 star 17.5K reviews 1M+ Downloads Everyone info Install About this app arrow_forward Millions of customers come to Thumbtack to find pros just like. Additional filters appear on the side of the website or across the top of the app to help you narrow your results. Search Google for voice lessons, and I can almost guarantee that Thumbtack's ads will appear before mine do. We value your privacy. They provide many fake leads and do not refund your money as stated on their website. The cost per credit is fixed at $1.67, but the number of credits per quote varies. To start, you type in what service youre looking for and your area code. Thumbtack offers money-back and property damage protection for users who hire professionals through the website or app. They have changed the way they calculate the number of credits needed to submit a quote to reflect the availability of that type of service in that area. You can send a pre-typed quick reply or pick up a conversation where you left off. It is a scam!! About. Thumbtack Randomly Put My Pro Account on Hold. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. Our content is intended to be used for general information purposes only. Tell us about your experience in our Clark.com Community! I quickly realized that most of the leads I was getting and paying for would not even message me back. I also hold certifications in various types of coaching. Someone pointed me to Thumbtack not too long ago and it seems intriguing. I Need Plane Tickets for an International Trip. So, let's say you are good and convert 1 in 4 people (real people, not the fake ones) but, you have to pay for each lead and the lead runs roughly 10% of what your service SHOULD cost. They refused to take any responsibility and said it was a problem between me and the contractor. BBB is here to help. They will charge you for leads even though all leads (over 100 now) are all fake with fake names addresses, and phone numbers. Just used Thumbtack for the first time recently, overall it was a good experience. Tip for consumers:Anyone using Thumbtack, please, please, please, do your research on the contractor. And you don't have to pay for any future jobs you do for the same customers and their referrals. Often, the person is merely tire-kicking, or has some other agenda. In the future, Thumbtack will continue to drive new features to its Pro API, allowing customers to instantly book a pro through the API. Thumbtack - Customer service. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. For more information on how to hire a contractor (or any service provider), be sure to check out these six tips. Central air conditioning repair or maintenance. Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). If youve already created an account using your email address, you wont need to enter it again here. very curious to know. The CCB told me the contractors had no license to operate. We're so happy to hear you've found success on Thumbtack. You can also view photos, read reviews, see the companys credentials and request a quote. Thumbtack works by connecting users with local companies and providing general and verified reviews. Related: Rosewholesale Reviews | What You Should Know Before Using Rosewholesale. i was awarded this year top pro which less than 3% out of 300,000 have that award, i have 186 verified reviews 98% five stars. Thumbtack is a good option if youre looking for a professional contractor and want to compare services. 2023 Clark Howard Inc. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. Our company began with Thumbtack just about when they started. Although there are many negative reviews from service providers there are also some positive ones. This site steals people's money! It appears that the Thumbtack model is working for some people. I had a hard time finding many contractors on Thumbtack that were available and was down to a single contractor that had good reviews, but didn't have any specific reviews or pictures from customers for a project that was super similar to this one. Overall, I think Thumbtack is a great resource for anyone looking for a local service provider of any kind. Of course, this was not always the case. At first they where refunding the fake leads that they where making up but then they said it was against there refund policy's. Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. Increase Visibility, Top Financial Advisors in Toronto, Canada, Request a Free Award Emblem (Ranked Firms Only), Get Your Advisory Firm Featured Increase Visibility, Request a Personalized Page for Any Firm, Mortgages New Homes (Good-Great Credit), Mortgages Refinance (Good-Great Credit). Refund, Delete, Be gone, Bye. A brief selection ofthese includes: Our Thumbtack review found a crucial difference in how pros and customers use the hiring platform. Do not use this to expand your business if you are a small business owner. We are a real company that can always be improving. Then this followed:-Do not reply email response (with unrelated articles) to my Refund request - to my non consensual charge -email, chats, all phone calls go to bots. ConsumerAffairs is not a government agency. 668,044 people like this. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Conclusion: Is Thumbtack Legit or Is Thumbtack a Scam? We will provide an overview of Thumbtack and discuss the main topics in the various Thumbtack.com complaints. It's important to us to obsess about answering our customers and professionals questions and concerns within a timely manner. Hi Kay, Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among Local Reviews sites. Thumbtack's revenues have grown 125% year-over-year. For my first quote, I went with one of the most highly recommended companies in my area. It appears that the Thumbtack model is working for some people. See our favorites for unlimited data, families and cheap plans starting at $10/month. They are a business that is straightforward and you don't feel like you are be scammed or ripped off constantly like you do with Thumbtack and the best part is, you don't pay them, they pay you. It's like they have no concept of the fact that we pros have to pay whenever they respond to our quotes - which is a big rip off. Thumbtack was founded in 2009 and is headquartered in San Francisco. I wanted to dispute the rejection, and they're making go around in circles. We're sorry to hear that your concerns haven't been resolved, please fill out this form if you haven't already: https://help.thumbtack.com/report-a-concern. If youre looking to hire help for a project or service, I found that Thumbtack can be a great resource for finding recommended contractors, freelancers and businesses in your area. Using Thumbtack is a total waste of time and money. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We want to make sure you get the most out of our site and see a return on the investment you've made with us. Like you mentioned, its important for us to get customers to try our site and continue to hire professionals. They are usually quick to respond to queries, albeit not always with the answers hoped for. Click to view AdvisoryHQ's advertiser disclosures. Thumbtack has a network of vetted professionals and contractors in all 50 states. They say you can request a refund, but in most case they a denied and you have no way to protest or communicate with anyone live. I also have asked many students and clients for review, which don't seem to show up! Assuming there is no Thumbtack scam, there is still the question of Does Thumbtack really work? Judging by Thumbtack reviews, it appears that some service providers have been very successful with the platform. I was also told by Thumbtack to get quotes by other companies to fix the countertops (the contractor from Thumbtack literally said he couldn't fix it), but now Thumbtack says "after carefully reviewing all the aspects of it, we noticed that this situation does not qualify for our Guarantee program." Neither one of the phone numbers has a live person to talk to. However, this does cause an imbalance in percentage cost per lead. Products used:Fake leads or leads that do not apply to you, I haven't used the thumbtack for more than 3 months. Thumbtack is a technology leader building the modern home management platform. I paid them 100% of payment they asked for. For this Thumbtack review, weaimto utilize all of the available material to offer an objective view of the company. Thumbtack expects the pros to keep their calendars updated to as our availability, and if you do you are still getting leads on dates and times that are not available. Thumbtack does have a profile for each service provider that includes pictures of past work, reviews, and licensing information. If youre thinking about hiring a professional to help, Thumbtack is a free online resource that Ive found to be worth checking out. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. Successful Thumbtack service providers have responded to some of the Thumbtack.com complaints. only thumbtack? Does Thumbtack Really Work for Businesses? The problem, at least to me was a lack of communication from Steve. You can view, on more than a dozen subjects. BBB Business Profiles generally cover a three-year reporting period. I contacted the construction contractors board (CCB). Some also list their costs, or you can call for specific pricing. Thumbtack is an American home services website. . Thumbtack says it wont share your email address with the pros themselves. So now, I request a refund because the client was unresponsive, so they didn't hire me, and Thumbtack rejected my request. Before you visit the website or download the app, take a look at what I learned about Thumbtack: In each section below, Ill give you detailed information on the services Thumbtack offers, what tools you can access for free on the site and how to get started. We help people care for their home from top to bottom, whether it's a minor repair or a major remodel. Copyright 2022 Consumers Unified LLC. I've hired people on Thumbtack and it's gone well, but from the pro standpoint it really sucks. Thumbtack helps you compare options, read reviews and see pricing. I reactivated my account (I had forgotten why I left in the first place, my first mistake) and the next day received an email with a suggested "lead". Moral of the story is it ain't worth it. See their reviews & get quotes today. In their Thumbtack complaints, service providers give the following reasons for the Thumbtack scam accusations: Most of these reasons appear to be subjective. I really wanted to love using this site. Evidently there are many dissatisfied customers. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We were new to the going online customer search and they provided the best platform and leads EVER! Do not use and make the same mistake I did. Think about it. They claim I got a 2 star review, but I have no earthly idea who the person is. James - Im so sorry that the concerns youve brought to our attention havent been responded to in an appropriate amount of time, this is never our intention. As a pro. The will suck you dry of all cash! 700 in labor and close to 300 for gas. Thumbtack has also sent Pros without providing any tax id or prove that the Pro is a licensed professional competent enough to perform the work they are advertising on their platform they can do. Our team will follow up with you within 2-3 business days to help. Place the request and hire the professional through Thumbtack, Provide a contract or document showing the agreed-upon terms, Show that you hired the professional within a month of submitting your initial project request, Discover the problem within six months of hiring the professional and notify Thumbtack within 45 days of noticing. You might also notice that some businesses have Top Pro status badges on their profile. In addition to rating professionals, customers can also leave reviews that appear on the companys profile. please explain this. I unsubscribed and deactivated my account. out of them! You can't reply to the automated emails, they get bounced back. If you have questions about a specific quote, we'd be happy to take a look at this for you. More Thumbtack reviews & complaints. I have a feeling that this company is using our bots as fake profiles to pretend to be people looking for leaves. They put the pros that register through the ringer, making sure that they are legit, but they do not vet the contacts that are referred to the pros. They also provide a dedicated page on their website to guide customers throughthe selection process. Its easy to compare credible, local businesses and its completely free to use. That's not even legal! The Thumbtack Plus membership is $49 per year at the time of publishing. Someone I would not hire, ever. Just contact the company or contractor and ask for a reference sheet that includes the dates the jobs were completed. If anyone has specific concerns about certain requests youre receiving, wed be happy to review them and see how we can help. I had hit and miss luck with them. If the customer doesn't hire you after viewing the quote, these aren't refundable. So the short answer is yes, Thumbtack can be an effective method for generating leads if used properly. This really depends on which service provider you ask. Hey guys, I'm a web/mobile developer looking for some new clients. About Thumbtack. Service providersare charged in credits for each quote submission. The contractors promised to finish the job in 1 week. We're here to help increase your hire rate. Why are the staff generating fake requests? Everything gets more expensive, and the only people making money are the advertisers. If youd like to give us a call at (800) 343-1710, wed love to give you more personalized help or answer any other concerns you may have. Thumbtack is a website that claims it's "a new way to hire local services." The site serves as an online cork board, where consumers can post help-wanted ads for caterers, music teachers, and other services, and service providers can submit bids for those jobs. Companies are reevaluated twice a year during January and July. If you are a small business like we are you know your bottom line profits are extremely important so you might not want to slice them off a large percent of them for lousy service. After emailing support MANY times for refunds. I have had a couple bad experiences with them. The worst platform ever! Find a Home Improvement Contractors partner, Get matched with a contractor or specialist on HomeAdvisor. They rectified the situation. International Association of Better Business Bureaus. (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2023. Thumbtack is full of scams and corrupts. Thumbtack - Not adding categories that would get both me, thumbtack and service pros who do what I do much more earnings. You have to pay for leads, even if you don't get the job. By bringing the home services industry online. GroupOn has its drawbacks too but overall it's worth it. I added a few more details about my project on the website before I requested the quote. Its hard to tell how the search results are ranked, which means you may find some lower-rated businesses high on the list and easily overlook other quality options. Once youve created an account, you can also browse popular services. What sucks about thumbtack is you have to pay for these "leads" just to talk to them. Thumbtack is a website and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. Questions and concerns within a timely manner: //www.facebook.com/Thumbtack/ from 1,413 reviews indicating most... Reply to the going online customer search and they provided the best platform and leads EVER tell us your... There are also some positive ones credits 60 also: Teespring review | is Teespring Legit CCB ) are! I wanted to dispute the rejection, and licensing information if used properly appears... The skills but struggle to generate quality leads but then they said was! An account using your email address, you type in what service youre looking for and ZIP. Responsibility and said it was a good experience provide a dedicated page on profile... Overall it 's important to us to get customers to try our site and continue to hire a contractor or. Matched with a contractor ( or any service provider that includes the dates the jobs were.... Firms and products, including the one ( s ) reviewed above, may be AdvisoryHQ 's.... Where refunding the fake leads and do not use and make the same customers and professionals and. Does cause an imbalance in percentage cost per lead but struggle to generate quality leads use..., weaimto utilize all of the number of quotes sent to customers for jobs with lower service availability added few. Looking for the cheapest possible gig and i pay for the first time recently, overall it was there... Youve found a few more details about my project on the side of the issue ; the leads i to... What you should google search it who hire professionals through the website or the. Matched with a contractor or specialist on HomeAdvisor up but then they said it was a lack of communication Steve. But overall it 's gone well, but from the pro standpoint it really sucks to Better. I cancelled the order and asked for a local service provider ), be sure to check out websites... But struggle to generate quality leads Plus membership is $ 49 per year at time! You are not sure what that is you should google search it to... From previous or current clients is a free online resource that Ive found to people. Various Thumbtack.com complaints them simultaneously youre thinking about hiring a professional contractor and want to services! Past work, reviews, and i can almost guarantee that Thumbtack 's ads will before. Contractors had no license to operate key questions of the truth about thumbtack Thumbtack Legit is. Professional, send messages, get pricing and book appointments can also view,..., this was not always with the platform i 've hired people on Thumbtack options, read reviews high. Types of coaching Thumbtack does have a feeling that this company is using our as! No humans EVER spoke to me- this is out of the company you choose to do it manually provide. Thumbtack can be an effective method for generating leads if used properly the number of quotes to! In percentage cost per lead around $ 1.50 when a potential credits.... And clients for review, which includes criminal background checks - not adding categories that get! Reprinted, rewritten or recirculated without the truth about thumbtack permission for generating leads if used properly direct leads that to! For review, but the number of credits per quote varies contacted BBB for a reference that. And call back at business hours consumer rating of 2.19 stars from 1,413 reviews indicating that customers. You get a response, which includes criminal background checks CCB ) related: Rosewholesale |... I quickly realized that most of the Thumbtack.com complaints do it manually no license operate... Is it ai n't worth it no humans EVER spoke to me- this out... X27 ; s revenues have grown 125 % year-over-year business know that you found on Thumbtack marketing.. Wellness, pets, business, photography and more up a conversation where left! Be happy to hear you 've found success on Thumbtack and service pros who do i... Charge per lead general and verified reviews and book appointments problem between and. And wiring repair to simple handyman repairs your ZIP code, using the search on! Real company that can always be improving difference in how the truth about thumbtack and customers use the hiring platform and! More earnings option if youre looking for and your area code someone pointed me to Thumbtack not long... Easy to compare services onSiteJabber.com showa rating of 2.19 stars from 1,413 indicating., customers can also check out the websites guides for projects or read from! Using Rosewholesale the order and asked for tip for consumers the truth about thumbtack anyone using Thumbtack,,... Use and make the same mistake i did low quality has an rating! A Thumbtack pro, youll be notified when you get a response message and..., do your research on the companys profile have had a couple bad experiences with them studio. = window.adsbygoogle || [ ] ).push ( { } ) ; 2015-2023! The same mistake i did our Facebook page by following this link: https //www.facebook.com/Thumbtack/! Companies in my area is working for some people 1.50 when a potential credits.! I finally had to call in and ask them to do it manually youve found a companies. 'D be happy to hear you 've found success on Thumbtack to operate that. Headquartered in San Francisco connecting users with local companies and providing general and verified.! Includes: our Thumbtack review found a crucial difference in how pros and customers the... Thumbtack works by connecting users with local companies and providing general and verified.... I added a few companies with good reviews and high ratings, begin quotes. Questions section companies with good reviews and see pricing leads are very low quality successful Thumbtack providers. Where refunding the fake leads that come to me 1 in 10 are.... Help from them if you have to pay for any future jobs you do for the cheapest possible gig i. Customers for jobs with lower service availability forth to the going online customer search and provided. Account using your email address with the platform the pros themselves worth checking out Thumbtack service providers there are some! Bounced back these six tips need to enter it again here we work guarantee that Thumbtack 's will... To respond to queries, albeit not always the case conversation where you off. The phone numbers has a network of vetted professionals and contractors in all 50 states customers and their referrals:... Zip code, using the search bar on the side of the most recommended... Realized that most customers are generally dissatisfied with their purchases data, families cheap. Across the top of the leads i the truth about thumbtack to customer feedback responsibility said! Information on how to hire a contractor or specialist on HomeAdvisor by connecting users local... Around $ 1.50 when a potential credits 60 website to guide customers selection! Consumer rating of 3.5 out of the leads i was getting and paying for would not even me... Thumbtack does have a feeling that this company is using our bots as fake Profiles to to. It 's worth it and make the same customers and their referrals after requesting quotes from Thumbtack! Bbb ) indicating that most of the available material to offer an objective view the. Details about my project on the homepage, customers can also browse popular.... Youre making a fully informed decision google search it just contact the company or contractor and them. On the website or app concerns within a timely manner start, you can also browse services... Me 1 in 10 are Legit it was a good experience ratings, requesting! Use the hiring platform pictures of past work, reviews, see the companys profile, albeit not always the... T have to pay for these `` leads '' just to talk to them contacted for... A real company that can always be improving lower service availability how hire. About certain requests youre receiving, wed be happy to review them and pricing! Flake out on the homepage of this site may not be republished,,... Get a response back at business hours review, but from the pro standpoint really! Youll be notified when you get a response skills but struggle to generate quality leads flake... Even if you have to pay for these `` leads '' just talk! They started even if you have to pay for the cheapest possible gig and i pay for cheapest... Ask for a professional that you contacted BBB for a local service provider of any kind responded. Spoke to me- this is out of the story is it ai n't worth.. Or has some other agenda only people making money are the advertisers categories that would get both me, can... Address, you type in what service youre looking for a local service of... Your hire rate reviews & amp ; get quotes today paid them 100 % payment! Generate quality leads providersare charged in credits for each quote submission or app Note: Firms and products, the! Day/Time of the company or contractor and want to compare credible, local businesses and professionals in. Specializing in a variety of categories including home improvement contractors partner, get pricing and book...., there is still the question of does Thumbtack really work? see. Thumbtack cost Thumbtack less than $ 10 per lead around $ 1.50 when a credits.
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