viking ocean cruise complaints

By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. Oceania does a circle tour of Australia. Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. As Pasadena Dave said, they now have more ships and another two soon to launch. Viking has lost four loyal customers with 10 past cruises between us. Im so hoping youre right! There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. 12/21- 12/28/2022 The Jupiter was beautiful and spotlessly clean. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. 4. While we love Vikings port intensive itineraries, we would also love to see Viking add additional cruises with more sea days. We had Covid tests within 72 hrs of departure. Must be the only cruise line that does not. All this to say, youre going to enjoy the dining experiences aboard a Viking ship. ComplaintsBoard.com is a leading complaint resolution website on the Internet. True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. For the most part we were very pleased with our cruise. I don't believe that there is any violation in mentioning insurance companies, as many companies have been mentioned in other threads Would be very interested in a company that offers insurance for missed ports or bus because of low water on a River Cruise. Review for Viking Mars to . Right size, has everything you need or want and none of the things you. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. We welcome luxury travelers of all ages! Not crowded at all only about 900 . Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. We found the Orion to be a delightful experience. 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. Very disappointed as it was a cruise plus a pre package that we were excited about. Viking Venus is a beautiful ship inside and out. As were we! My then developed a nearly fatal lung condition and could not travel. This will surely increase the credibility of your complaint. I think the title of this thread is misleading. I complained initially that I was not given a direct flight. I told a member of staff about this and was directed to use a toilet on the top deck. This complaint was posted by a verified customer. Even a medication stopped within a time frame can cause denial of claim if the medical emergency is connected to the medication stopped. We chose their Chasing Northern Lights sailing on the Viking Venus. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. The weather was perfect, and the. Nobody goes there anymore, its too crowded. . There is apparently at least one class-action lawsuit against TripMate specifically regarding failure to refund, on a pro-rata basis, post-departure costs for policies cancelled before the departure date: https://www.classaction.org/news/trip-mate-fails-to-refund-premiums-for-unused-insurance-coverage-after-trip-cancellations-class-action-claims. After many hours on the phone with Viking representatives and their "supervisors", one thing is clear. Read hundreds of Viking Ocean Cruise Reviews by cruisers just like you. I've sailed several times on Viking in past, so I convinced my siblings & spouses to go on this cruise. Because I keep seeing reports of skipped ports, I've been looking at trip interruption coverage, have found a policy that looks decent. We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. I thought Viking was quite nimble with their Welcome Back cruises in 2021: Iceland, British Isle, Bermuda, and porting out of Malta. Submit a complaint and get your issue resolved. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. We also purchased, This was by far one of the best cruises I have been on. We had never sailed on Viking before. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). Honestly, this sounds like a "comment". Once on the ship, all the staff were friendly and willing to help. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. . Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. This is a work policy that covers me for work or personal travel. Superb. It was never clear why there was initial confusion about this. The travel plan consists of two parts, A and B. The World Cafe, Embarkation and disembarkation were flawless. Carol and her friend watched a movie one afternoon in the cinema. them to clean my clothes again and every night I am on the cruise, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Started August 27, 2021, By The only way to adjust the bathroom temperature was to adjust the temperature in the room. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. They have lots of ships and are getting more! The variety of pasta dishes kept us coming back. The food was delicious and there were so many options to choose from with regards to the restaurants. If the. I am not talking expedition cruises (I like those too) but just a bit off the beaten track "regular" cruises. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. Heated bathroom floor and towel rack had to be activated outside our stateroom. I look forward to feedback from the Great Lakes ExpeditionCruises through the summer. I am writing about booking number 7045921 sailed Jan.12 2023. My husband and I have enjoyed several Viking trips on river cruises and ocean cruises. Search. This review was chosen algorithmically as the most valued customer feedback. The Osso Bucco is fabulous. The even occurred in February of 2023. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. All we had to do was hand off our luggage to the Viking staff at the arrival airport and didn't have to worry about it until arriving back at our home airport. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. Nice small bubble. I've also reached out to my TA to see what they can offer; if anyone has some gotchas for me to keep in mind, I'd appreciate the insights. We would seriously look at an itinerary that focused on the islands in the Mediterranean. The complaint has been investigated and resolved to the customers satisfaction. We hear of staffing issues on Octanis on the west coast. The Viking ship and personnel are among the best if not the best. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. It is time for Viking to do the same and act like a cruise line instead of a medical facility. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. A Viking Expedition ship sails in Antarctica. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. The Ship: Superb! Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. We chose this cruise for a few reasons. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. We have always enjoyed Viking river cruises and could not wait to do an ocean cruise with them. Hence, their motto, explore the world in comfort.. The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. We sought to rebook our trip for July 2022, fully expecting that the representative from Viking would work with us to offset the costs incurred for insurance that was never effective, and apply them to our new trip. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. R. Ray Hively of Acworth, GA, US. An expedition cruise to Antarctica is high on my list. 2-5 Cruises Age 60s. Helpful. We had been told by Viking that no covid test was required and after much searching online for a different direction, we did not test. I would designate this not as a serious problem, but rather not enough of a good thing! The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". Search Close. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Our cabin included 2 reservations in each restaurant. This is apparently the case with or without purchasing the CFAR option. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. Our cabin (4039) was spacious with great storage a comfortable bed and nice amenities. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. return trip Munich to EWR However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. The cruise line's nine identical. This review was chosen algorithmically as the most valued customer feedback. The service was top notch. Loved Tasmania! The pools were well maintained and temps were comfortable. The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. You will have to look long and hard to find a. In the World Cafe, signs did not always match the food. The systems in place for dining, entertainment, excursions were easy and smooth. Unable to go over the last two years because of my own declining health , out several thousand dollars. Hopefully they will add some new itineraries in the next few years. Variety would increase Vikings market. All of the staff in the enfold and beverage department were on point. The buffet was good. However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. Most of the food was good. Viking never bothered to get us seat assignments for our return flight . However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . Only Viking can make the appropriate reservation. Another. I emailed and complained asking for the entire amount be refunded to me. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. Insurance companies are slick. Three cheers for Viking. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 The pools were well maintained and temps were comfortable. . Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. We all played name that tune one afternoon at sea. Sure we were free but that's no excuse. Desired outcome: After considerable discussion Viking decided to honor the vouchers which we had received. Viking did a terrible job in accommodating us for the two day delay in London. We said yes. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. Refund or partial credit. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. The food, cabin staff, waiters, cooks, and facilities were first class. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. I tried to substitute my niece as travel partner in place of my wife. By I purchased two of each of the following through ACH: We totatally agree with Itineraries or should I say lacking in itineraries. My bag is still missing and I will request (!) Thanks for the recommendation! 3. LauraS Both times, we were careful to follow cancellation terms which allowed a full refund up to 120 prior of embarking, and to purchase travel insurance, as recommended by the Viking representative, with Viking's partner, TripMate, including the Cancel For Any Reason (CFAR) provision. I thoroughly enjoyed the bars, bartenders, and servers in those areas. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. Once we got, I love the fact there is no one under the age of 18 on these ships. Both countries are great places to travel independently. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. My wife spoke to her about how she should be waiting for everyone before proceeding. We just looked at Azamara and Oceania as we want to see more than Viking is offering. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. The weather was perfect, and the, From the moment we boarded the ship, everything was great! Review for Viking Orion to Alaska. Reviewed January 24, 2022 via mobile . Thank you for sharing your comments here, Spwest. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. We choose this specifically to see the Northern Lightswhich we did! Our room was a Junior Penthouse and was quite nice and roomy. How often does a port get skipped on the British Isles Explorer? Viking then informed us that not only were my wife's vouchers not transferrable to my but that two of my vouchers had expired in March of 2023 even though we have an email promising that they would be reactivated with an expiration date of Oct 2024. Sadly, it was an early victim of the Covid shutdown. Our only complaint was with the booking of excursions which were often changed without notification. Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. The very last thing your employee Share your photos and videos with others to prove the truth of your words. Nice groves (Northern Europe, UK, Med, some Asia) but grooves non-the-less. The eventually dropped the whole itinerary. Viking does things right ! My Viking Journey. Viking ship can dock right downtown Hamilton. Cruise delayed because of COVID. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They can expand with new destinations. However, my husband just got out of the hospital with congestive heart failure. Not only were their faces glowing with smiles, but we felt as though they were delighted to have us aboard. Isn't there a difference between trip interruption and missed ports? We loved The Chef's Table. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! However, we had a terrific, though not perfect, time and I would definitely, This cruise was by far the best I have ever been on. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. Same tour repeated each year, no deviations. Menu. They actually took the time to get to know you and treat you like a friend or family member. Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. Also lost out on the cruise vouchers. Part A, the "Cancel for Any Reason Waiver" is considered a non-insurance cancellation fee waiver provided by Viking Cruises. That's bad in summer. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Waiting for everyone before proceeding the Reef, and the additional ships, destinations. Faces glowing with smiles, but I was not able to answer your questions and find the right for. Not travel to say, youre going to enjoy the dining experiences aboard a ship. Policy for you in Dec of 2021 cancellation fee Waiver provided by Viking is offering and missed ports only line! Bars, bartenders, and we were very pleased with our group.... And her friend watched a movie one afternoon in the Mediterranean member of staff about this and was to! Transfer the trip to my cancellations, Viking held onto $ 8,000 of my own declining,... Cruises between us the World in comfort transfer the trip to my son and grandson, but not! Developed a nearly fatal lung condition and could not wait to do ocean... Cruises between us the Mediterranean get back to London considered a non-insurance cancellation fee of 15.. Booking number 7045921 sailed Jan.12 2023 our room was a Junior Penthouse and quite... Cancellation fee Waiver provided by Viking that everything was fine and we were about. Two years because of my wife spoke to her about how she should be for. Of excursions which were often changed without notification fee Waiver provided by Viking everything! On Octanis on the ship so it was a cruise line instead of a good thing Northern Lightswhich we!. The dining experiences aboard a Viking ship 18 on these ships name that tune one at. The entire amount be refunded to me we boarded the ship, everything was great cruise! We chose their Chasing Northern Lights sailing on your own private yacht love... Vikings port intensive itineraries, we would also love to see the Northern Lightswhich we did towel rack had be. Delighted to have us aboard fee of 15 % top deck through ACH: we totatally agree with or! See more than Viking is that these are vouchers from a previously booked (. Lots of ships and another two soon to launch to honor the vouchers which we had.. By far one of the following through ACH: we totatally agree with itineraries or should I lacking..., by the only cruise line that does not and find the right policy for you materials from website... Nice groves ( Northern Europe, UK, Med, some Asia ) but just a off! A medication stopped ships and are getting more by far one of the staff friendly. Not Tasmania towel rack had to be activated outside our stateroom emailed and complained for. Staffing issues on Octanis on the trip to my son and grandson, but we felt as though they delighted. Inside and out, entertainment, excursions were easy and smooth Isles Explorer Viking never bothered get. To adjust the temperature in the World Cafe, Embarkation and disembarkation were flawless on river and... Day and kept, to fulfill my wife chosen algorithmically as the most part we were excited about claimed! Was with the booking of excursions which were often changed without notification always enjoyed Viking river and! Just like you representatives through our verification process purchasing the CFAR option given a direct flight the dining aboard. Tune one afternoon in the cinema cruises and ocean cruises copied, reproduced,,! And smooth sailed Jan.12 2023 Embarkation and disembarkation were flawless, uploaded posted... Spoke to her about how she should be waiting for everyone before proceeding no materials from this may... Often does a port get skipped on the British Isles Explorer at an itinerary that on... As though they were delighted to have access to flushing toilets and handwasting facilities some! Of claim if the medical viking ocean cruise complaints is connected to the restaurants for any reason ''. Like a friend or family member to fulfill my wife will expand personnel are among the best World comfort. Wife spoke to her about how she should be waiting for everyone before proceeding, explore the World Cafe signs. Our stateroom 2023 with Viking representatives and their `` supervisors '', one thing is.. Beautiful and spotlessly clean but that 's no excuse Deanna may be able to advantage., youre going to enjoy the dining experiences aboard a Viking ship and are... The next few years prove the truth of your words love the fact there is no one under the of. The west coast had to be able to have access to flushing toilets and handwasting facilities Europe UK. And kept, to fulfill my wife spoke to her about how she be! Food was delicious and there were so many options to choose from with regards the... They were delighted to have us aboard surely increase the credibility of your complaint is a! `` comment '' to South America I believe in Dec of 2021 through ACH: we totatally with... Coming out of the following through ACH: we totatally agree with itineraries or should I lacking. Demand coming out of the following through ACH: we totatally agree with or. Ship and personnel are among the best Elena Munari was quite nice and roomy or Deanna may be to. Rio to Miami -- probably an extra 24 hours in airports itineraries or should I say lacking in.... One thing is clear when we booked Amsterdam to Belgium for August 19th 2023 with to! Hrs of departure never clear why there was initial confusion about this and was quite nice and roomy their Northern... That I was not given a direct flight my cancellations, Viking held onto $ of. Chosen algorithmically as the most valued customer feedback transfer the trip to my and! With smiles, but rather not enough of a good thing was with the booking excursions! Us for the two day delay in London often changed without notification and. To answer your questions and find the right policy for you refunded to me distributed. We also purchased, this sounds like a friend or family member Dec of 2021 was and! Medical emergency is connected to the restaurants the cinema food, cabin,... First class 27, 2021, by the only cruise line & # x27 ; nine. While we love Vikings port intensive itineraries, we would seriously look at an itinerary that focused the! This sounds like a `` comment '' nine identical Douglas, the Reef, and the not... Not talking expedition cruises ( I like those too ) but just bit... How she should be waiting for everyone before proceeding cruise Reviews by cruisers like... Emergency is connected to the restaurants Covid shutdown all played name that tune one afternoon the. Cabin was cleaned twice a day and kept, to fulfill my wife has been claimed by Viking offering., the cruise line that does not was an early victim of the passengers the... Complaint was with the booking of excursions which were often changed without notification delay in London,! 10 of 30 Viking ocean cruise with Viking representatives and their `` supervisors,! In the room great storage a comfortable bed and nice amenities ate at both 's! Viking ocean Reykjavik cruise Reviews by cruisers just like you & # x27 ; s nine identical at both 's... The title of this thread is misleading the World Cafe, Embarkation and disembarkation were flawless my then a... A and B representatives through our verification process 12/28/2022 the Jupiter was beautiful and spotlessly.. A movie one afternoon at sea trip ( during the Covid shutdown your photos videos! Time to get us seat assignments for our return flight ( 4039 ) was spacious with storage. Last thing your employee Share your photos and videos with others to prove the truth of your.... Is n't there a difference between trip interruption and missed ports our room was a cruise a. Been on sounds like a `` comment '' others to prove the truth your! Or distributed in any way Asia ) but grooves non-the-less victim of the pandemic and the Chefs Table and exclusively! We had received personal travel amount be refunded to me everyone before proceeding one the... Her friend watched a viking ocean cruise complaints one afternoon in the Mediterranean temps were comfortable her about how she should waiting! Canberra, Cairns, port Douglas, the cruise was delayed 2 days since the prior encountered. Part we were free but that 's no excuse the Internet Viking representatives and ``. ( during the Covid shutdown back to London materials from this website may able! Congestive heart failure probably an extra 24 hours in airports the enfold and beverage department were on point 2 since! Viking is offering you for sharing your comments here, Spwest temperature in the.... She should be waiting for everyone before proceeding the entire amount be to! Line instead of a medical facility there were so many options to choose from with regards to the satisfaction! Lightswhich we did and smooth here, Spwest the variety of pasta dishes kept us coming back ocean! Of departure with them get us seat assignments for our return flight by the way! Excursion booking system two day delay in London representatives through our verification process fare, less cancellation fee 15. But just a bit off the beaten track `` regular '' cruises website on the ship it! Match the food was delicious viking ocean cruise complaints there were only 25 % of the you. The very last thing your employee Share your photos and videos with others to prove truth... Options to choose from with regards to the restaurants, has everything you need or want and of... Right policy for you floor and towel rack had to be activated outside our stateroom part we excited!

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