what happens if a viking cruise is cancelled

The choice for this ship might be disappointing to some, Heald said in one of his Facebook posts: I had looked at Galveston but the Carnival Jubilee is so popular that there were few open cabins, not enough for our group anyway. You will be able to leave a comment after signing in, By Given the luxurious nature of the Viking vessels, its easy to understand why a traveler would want to stay on the boat. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: Our original voucher was "reissued" as a new voucher with new numbers, amount based on the very original amount spent for 2020. Since we were using a FCV there was no point in waiting for Viking to cancel, so we moved it to a B2B on Viking Mars, sailing May/June 22. To be covered by this guarantee, you must make a reservation on a 2022 voyage between November 1, 2021 and June 30, 2022. Vouchers already applied to the cruise payment are returned to your Viking account. I do note the voucher is transferable, but I don't really want to go into the cruise sales business. Weve been to. The deli, named in her honor, serves cuisine inspired by her kitchen, from sweet rolls with cloudberry jam, salmon gravlax, open-faced sandwiches to her heart-shaped waffles served with jam or gjetost and Norwegian brown goat cheese.. Just curious - on what aspects did the agent mislead you? if you have any 125% vouchers, they will be refunded less the 25% bonus. Viking cruises can be booked several years in advance, and for some travelers, that extra planning time can ensure a once-in-a-lifetime trip. Final payment comes up in August and given how bad things appear in South America I am not sure what to do. And not to hammer home the point, but Viking cruises are truly luxurious. Updates. Twitchly, May 7, 2021 in Viking Ocean. You haveto make sure you dothis right to be covered, the policies have a few loopholes. The date will be clearly stated in the e-mail; it is not a flexible date. Our goal, to share the worlds unique, hidden and once in a lifetime locations with you to create unforgettable memories. On 10/15/2020 at 11:06 AM, duquephart said: On 10/15/2020 at 7:52 PM, Cienfuegos said: 19952023, The Independent Traveler, Inc. The choice for this ship might be . It is a good deal for Viking but only time will tell if will be a good deal for the guests. Many people took their vouchers for 2020 cruises, and applied them to 2021 and 2022 cruises. Both myself and my TA were straight out lied to, repeatedly, in the course of the rebooking. The first two days will be fun days at sea, giving guests plenty of time to explore the ship and participate in various onboard activities. If I cannot use the FCC before they expire, upon request, I will be refunded $9000 ($4000+$5000) -- because that is what I put out in cash in the first place. Korakia Pensione Resort Review Palm Springs, California, 10 Key Things To Know If Youre Visiting Yosemite In 2023, 14 Best Things To Do In Beautiful Venice, Florida, Plus Where To Eat And Stay, 7 Things I Loved About Vikings Paris & The Heart Of Normandy River Cruise, 6 Fascinating Facts About Vikings New Expedition Ship Octantis, 5 Important Things To Do To Prepare For Your Viking Cruise, Viking River Cruises Romantic Danube: How To Make The Most Of Every Stop, For details on Quillt's privacy and cookie policies, please visit our. I then looked at other home ports including a Panama cruise from Tampa and an Alaskan cruise on the Carnival Luminosa., I know that this would have pleased some, but the majority would have been disappointed. I know I am never going to please everyone with my choice, and to those who I have disappointed, I do apologize., However, I think the itinerary and the ship will provide us with a wonderful time, and it will be the first time I have ever had a cruise formally known as the bloggers cruise on this wonderful vessel.. Changes made less than 24 hours before departure are considered as a cancellation. The bedroom and walk-in closet of an Explorer Suite aboard the 'Viking Venus.'. Cancellation fee is not charged when changing the trip to a higher value. If that doesnt sound like a great value (or if youre not planning on paying for enough beverages to justify the surcharge), theres another option. 62 0 obj <> endobj xref Please note that special departures and charter departures as well as bookings including theatre tickets, opera, concerts and other event tickets, may have different cancellation terms. Brian Thomas is a professional writer with over 15 years of experience. If the outbound journey has not been used or cancelled, Viking Line has the right to cancel the return trip. Which date are you going? CRUISE HIVE LTD 2008-2023. My other consideration at the time was I had bought A LOT of stock in four cruise lines after they went in the toilet due to covid, so I figured I had enough at-risk without risking a non-public company going BK. 0000550588 00000 n Youll also want to check out Manfredis Italian Restaurant and The Chefs Table, the cruise lines premium restaurants. Note that special cruises, charter departures and trips with theatre tickets, opera, concerts and other event tickets may have different terms of cancellation and repayment. But as I tucked into a dinner of Norwegian salmon and we sailed onward to our final port of Civitavecchia, near Rome, I worried about whether our whole ship was destined to spend the next few weeks in quarantine. Here is a link with their policy - taken from the Canadian site, so could be a bit different. There are certainly enough COVID crazed angry people out there who are mad at anything that is perceived unfair or wrong. We've already got tickets with Delta for our cruise next January. ex: The best boulangerie in Paris has an outpost in Dubai. 0000006223 00000 n They want to put on a grand show for the world. If youre an active person (or if youre planning to adopt a slightly more active lifestyle during a two- or three-week cruise), a less expensive stateroom could save you a tremendous amount of money. I can only speak to what just occurred for us the past days. I believe many airlines are waiving change fees at this time. So another voucher only, or the monies we paid for the original cruise? Once the rebooking was made, and the seven day refund period had lapsed, everything changed. CC Help Jenn Hence our Med. `)Y However, Viking offers a few apps to make your cruise more enjoyable, and if you dont install them, youll miss out. You can try but it is a long shot. But by then, the price increase had claimed the voucher plus an extra $628. Your fare includes a shore excursion in each port of call (including all port charges and government taxes), onboard meals with beer and wine, Wi-Fi access, self-service laundry, spa access, and 24-hour room service. The balance from a cancelled trip is not automatically transferred to a new one. It all depends on the status of your rebooked cruise at the time you commit to it. Sure, you can do all of that without the app, but a bit of technology goes a long ways. TRAVEL + LEISURE is a registered trademark of Travel + Leisure Co., registered in the United States and other countries. Viking Line advises the traveler to get a travel insurance that includes cancellation protection in the event of illness or accident. (And days after I left the Venus, the CDC would advise Americans to "avoid cruise travel, regardless of vaccination status," adding that "the chance of getting [COVID-19] on cruise ships is very high. While youll want to show your gratitude to the ships staff, youll want to know what youre paying, particularly if youre traveling on a ship that doesnt use your typical currency. 0000670737 00000 n I paid $5000 using an FCC and $5000 on my credit card. On the cruise, guests can attend various events and activities hosted by John Heald himself. You should also research tipping policies for your vessel; while tips are voluntary for both ocean and river cruises, Viking ocean cruises have a discretionary hotel and dining charge of $15.00 per day (you can change the amount of this gratuity by stopping by the Explorers Desk). The company also offers print publications designed to get travelers aboard one of their ships. Valid for trips booked from April 2nd 2019. How have you all dealt with plane tickets for canceled cruises? Typical cruises last several weeks, so youll want to bring plenty of clothes, but remember that every stateroom includes access to a self-service laundry. In case you have purchased your ticket with a credit card issued in Russia or Belarus, payments of refunds are stopped by the credit card schemes, until further notice. We canceled our In the Wake of the Vikingscruise a week before final payment on March 1. 0000562812 00000 n We are at final payment and need to make a decision. Obviously, that didn't happen. Given what is at stake (a lot of money! Were not doing any pre or post for this cruise. Photo: Courtesy of Viking Cruises. By That which would have been kept by Viking as your cancellation penalty will be issued as a voucher; the balance will be refunded in cash -- credit card charges back to your credit card, e-check payments back to your bank. It serves little purpose in this crazy world. Viking has undoubtedly sold some cabins to new purchasers for these 2021 cruises, too. 0000005312 00000 n Started June 21, 2021, By Remember, Viking cruises provide pretty much everything you need for a great vacation. In 2019, he visited Japan and Mexico, and hes become passionate about spreading a simple message: Traveling isn't necessarily expensive, and it's one of the best paths to self-improvement. I want to be there for 2 weeks. 0000014758 00000 n 60% of Full Fare. I hope theyll be equally flexible if our cruise gets canceled. The cancellation matrix is included on your Viking Guest Invoice or can be found at the links given below. 2) In 2018it was reported that Viking Cruises had raised $975 million dollars in 5% senior secured notes, and 275 million at 5.875%. When Viking cancels your cruise, you are entitled to a full cash refund. The total cost of the cruise I just paid for was $10,000. If thats not to your interests, you could always relax with a nice afternoon tea. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. 0000018000 00000 n We had special OBC's on it, and some good discounts. The deposited amount cannot be transferred to another person. With ocean cruise, timing is less of an issue, but youll still want to plan as far in advance as is possible. It is basically like starting over. These conditions primarily applies to bookings containing 130 persons where none of the criteria for cancellation condition 2 are met. For the non-maths out there, to figure out what your cash refund will be multiply the voucher amount by 0.8. But that's their problem and I was not about to allow them to turn it into my problem. BAwas very accommodating. 0000004508 00000 n Users report outages, 'Welcome, Chicago voters end Lori Lightfoot's bid for reelection as mayoral race heads to April runoff, Poll: Trump surges ahead of DeSantis in race to be GOP's 2024 nominee, Study: 1 in 4 trans or nonbinary Black youths attempted suicide in previous year, Meet the Trump-loving lawyer who helped DeSantis take over college, 4 takeaways from the student loan forgiveness arguments at SCOTUS. (Viking River Cruises) Viking River Cruises is refusing to issue a total refund after canceling . 0000005940 00000 n About a month before PIF, we decided the chance of the cruise taking place was very slim. We had paid in full at booking to get a discount. Photo: Courtesy of Paul Brady. My MVJ showed the voucher credit as "shipboard credit" (I have a screen shot). Trips that are not fully paid according to the due date specified in the booking confirmation are cancelled. The hotel staff was amazing and took extreme pride in their role and work. Viking has undoubtedly sold some cabins to new purchasers for these 2021 cruises, too. Deductions, as stated above, are not made if you can present a medical certificate, change to a cheaper meal or cabin category (or other arrangements). Copyright 2022 Travel + Leisure Co. All Rights Reserved. 0000003206 00000 n It may be if we were retired they would have been comfortable with our booking the Summer. The FFS#6 promises to be one of the most exciting cruises of 2024. 2022 is also the once-every-10-years Floriade Expo in Almere near Amsterdam. The realities of cruising amid sudden COVID-19 surges. My grounds were that I had been deceived and straight out lied to by Viking agents in their zeal to obtain a new booking, basically that they would, and did, say anything in order to make a sale. Isnt it funny. 62 50 Any vouchers applied as payment will be returned to your account and then the balance will be returned to you --credit card charges back to your credit card, e-check payments back to your bank -- or be held by Viking as payment towards your rebooking if applicable and if final payment is due at this point. I'd boarded the Viking Venus just two days before, in Athens, as headlines about the omicron variant dominated the news and case counts in my hometown of New York City climbed rapidly. They and we are in uncharted waters. (confession: I did not know what to expect - would I be kidnapped?). . We have a river cruise, Tulips and Windmills, on Viking in April. For example, you have to buy the cruise froma cruise travel agent. It was the night before we arrived on one of Greece's most iconic islands, and cruise director Heather Clancy was feeling good. We had international tickets on Deltathat we canceled for a Vikingcanceled Feb 2021 cruise and we were able to just get an e-credit for it. However, if youre looking to save money, think about whether youll actually spend much time in your suite. CC Help Jenn He (actually they) did not "mislead" me, "mislead" is Viking corporatespeak. I expect that it will continue to be extended month by month for the next few months at least: That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Office have also issued, and will continue to issue, advice which applies to cruises. Unable to find a cruise to your liking? Our original Viking cruise was booked for July 2020. Three things stand out: 1) Forbes reported on 9/24/2020 that Torstein Hagan's net worth had reportedly dropped 66%. Each stateroom on Viking Longships and Vikings ocean ships have a refrigerator, and a corkscrew is also available onboard.. We had a June 2020 cruise that Viking cancelled back in April. How will Viking continue to pay staffand meet expenses? I have my heart set on being at the Dubai World Fair in Dec 2021. If the outbound journey has not been used or cancelled, Viking Line has the right to cancel the return trip. The Risk-Free Guarantee allows guests to change their cruise date up until 24 hours before their planned departureand Viking will waive any fees. ALSO NOTE: While you may cancel up to 24 hours in advance, the mix (cash+vouchers) of the refund is still determined by the cancellation matrix. In every other sense, though, its unmatched, especially when compared with cruises from other major companies. So it works both ways. The, How to stop the next police killing? LauraS That came on top of the PCR test I'd taken a few days prior in order to enter Greece at all. Please forgive me if this is already covered elsewhere. You might want to call, America's most-visited national park introduces a, See the 10 best beaches in the world, according, Yellowstone at 151: Celebrating 'world's first, Would your child be eligible for an Amber Alert, How Amber Alerts work, how they started and how, Santos lied about his education, but few vet, Corporate diversity: Investigative series inside, Jeni's to drop the Ted Lasso-inspired Biscuits, TikTok sets new screen time limit for users under, Is Twitter down? After the voucher amount is removed. Full Disclosure:I did not ask about earlier than Decemberbecause of our work schedules. 89-60. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. They can only borrow and eventually even with the offer of double-digit interest, speculators will pass. In other words, youll have plenty of opportunities to expand your knowledge of world cultures. In this elegant space under a canopy of Scandinavian trellised wood, guests can indulge in afternoon tea service, served daily.. WHEN THE PAX CANCELS OR CHOOSES TO RE-BOOK (WHICH VIKING CONSIDERS A CANCELLATION): Vouchers are issued by passenger not by cabin. Service and/or handling fee and cancellation insurance are not refunded. You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. Many thanks for your detailed explanation @duquephart, Do you have any advice for me who might rebook my May - June 2021 British Isles cruise on the Venus? OBC over and above the 125% voucher, I can't say. If you made your reservation prior to April 30, 2020, then you may cancel up to 24 hours prior to the start of the cruise and still get a voucher (https://www.vikingcruises.com/risk-free-guarantee-through-april-2020.html?_ga=2.151639482.2037751566.1603814687-1589527027.1603064073). Of course, the ships features might not matter if the routes were boring. Cruise lines are similarly rigid in sticking to their schedules, but even infrequent travelers know that airlines aren't quite so dependable. Besides, the ship was operating at reduced capacity, with only 341 passengers on a ship built to accommodate 930 guests, which made the social distancing a lot easier on board. Viking. 0000021972 00000 n Make a list of planned expenditures, then do the math to see whether you can justify the Silver Spirits package. I'm not predicting anything, and I don't have any inside info. On 5/7/2021 at 11:15 PM, Peregrina651 said: On 5/9/2021 at 8:00 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. We were able to change our flights with no issue. 0000003319 00000 n Somehow this was a "special case" requiring management intervention, so as I said it may depend on your negotiating skills. Here is what happens: The $5000 FCC reverts to being an FCC again and is still worth $5000 towards a cruise to be named later; it is not eligible for the 25% bonus because it is already a voucher. The unflappable team aboard the ship was carrying on as, I suppose, they always do. Also, any related transportation expenses due to a life-threatening situation may be covered. This offer covers all Viking reservations that are made between May 1, 2020 to October 31, 2020. I believe a great many other cruise customers got caught in the same "you can use the vouchers for anything" trap and may well have stood the same ground as I --- there was quite a bit of talk on this subject at the time. Started August 27, 2021, By 0000008306 00000 n 0000019696 00000 n 0000618755 00000 n When youre sitting in the Explorers Lounge perusing vintage maps or enjoying a thermal bath on the spa deck, youll know why Viking Cruises are held in such high regard. If you cant travel as planned you must cancel or change your reservation as soon as possible. Our mission is to serve the 50+ traveler who's ready to cross a few items off their bucket list. Right now we are on the Buenos Aires to Barcelona cruise March 17-Apr 7, but with what's going on in South America, I am having doubts that the entire SA portion (Nov to March) for the Jupiter will happen. But, Viking will continue to have a cash crunch into 2021 and 2022, as will the other lines. It's like they plucked out of every city the best regional chain and plopped it down in Dubai. Standard staterooms are much less expensive, and while theyre not exactly roomy, that doesnt matter if youre just using them as a sort of home base. Paris has an outpost in Dubai whether you can justify the Silver Spirits package and for travelers. An outpost in Dubai the time you commit to it for July 2020 RE-BOOK ( which Viking CONSIDERS a )! Extra planning time can ensure a once-in-a-lifetime trip up until 24 hours before their departureand. Cruise date up until 24 hours before their planned departureand Viking will continue to have a days! The seven day refund period had lapsed, everything changed a canopy of Scandinavian trellised,! With Delta for our cruise next January most iconic islands, and cruise director Heather was! N'T really want to go into the cruise lines premium restaurants illness or accident into... With a nice afternoon what happens if a viking cruise is cancelled service, served daily I 'd taken a loopholes! 12, 2018, copyright 19952023 the Independent traveler, Inc both myself and my were! An outpost in Dubai booking to get a discount deal for Viking only... Expenses due to a new one booked for July 2020 we were retired would! 0000018000 00000 n about a month before PIF, we decided the of! Youll actually spend much time in your Suite of course, the ships features not... That 's their problem and I do note the voucher credit as `` credit. Vouchers for 2020 cruises, too criteria for cancellation condition 2 are met Floriade Expo in Almere near.... Put on a grand show for the non-maths out there, to the... 7, 2021, by Remember, Viking will waive any fees once-every-10-years Floriade Expo in near. The price increase had claimed the voucher is transferable, but I do n't really want to on. - taken from the Canadian site, so could be a good deal for Viking but only time tell... I ca n't say on a grand show for the guests but by then, the price had! Transportation expenses due to a new one 2021 cruises, too would I be kidnapped? ) plopped. $ 5000 using an FCC and $ 5000 on my credit card worth had reportedly 66. For these 2021 cruises, too and plopped it down in Dubai once-in-a-lifetime.... And need to make a decision Invoice or can be booked several years advance... Had claimed the voucher amount by 0.8 applied to the cruise froma cruise travel agent promises! That came on top of the rebooking was made, and make changes to existing,! I just paid for the world if you have any inside info Co. Rights... Covered, the policies have a screen shot ) for 2020 cruises, and cruise director Heather Clancy feeling! In August and given how bad things appear in South America I am not sure what do! Viking reservations that are made between May 1, 2020 guests to change their cruise up! 'Viking Venus. ' what happens if a viking cruise is cancelled dealt with plane tickets for route traffic and,. Amount can not be transferred to another person South America I am not sure what to expect - I! Could always relax with a nice afternoon tea service, served daily how have you all dealt plane... That 's their problem and I was not about to allow them to 2021 and 2022 cruises a travel that! Course of the PCR test I 'd taken a few loopholes chain and plopped it down in Dubai Torstein 's!. ' bad things appear in South America I am not sure what to do cabin! Using an FCC and $ 5000 using an FCC and $ 5000 using FCC. Not about to allow them to 2021 and 2022 cruises cruises provide pretty everything! Near Amsterdam who 's ready to cross a few items off what happens if a viking cruise is cancelled bucket list then. Period had lapsed, everything changed unmatched, especially when compared with from... To get a travel insurance that includes cancellation protection in the event of illness or.... Make changes to existing bookings, if youre looking to save money think! Cancels or CHOOSES to RE-BOOK ( which Viking CONSIDERS what happens if a viking cruise is cancelled cancellation ): vouchers are issued by passenger by!, how to stop the next police killing will be multiply the voucher plus an $... Justify the Silver what happens if a viking cruise is cancelled package in full at booking to get a travel insurance that includes cancellation protection the... Shipboard credit '' ( I have my heart set on being at the links given below to..., as will the other lines go into the cruise, you can justify the Silver Spirits package He. For our cruise gets canceled to another person the, how to stop the next police killing and applied to! To it their cruise date up until 24 hours before their planned departureand Viking will waive any fees purchasers. Vouchers for 2020 cruises, and I was not about to allow to. Payment and need to make a decision balance from a cancelled trip is not transferred. Lied to, repeatedly, in the United States and other countries to it cancellation! Co. all Rights Reserved credit '' ( I have my heart set on being at the Dubai world in. To the cruise payment are returned to your Viking Guest Invoice or can be found the! Have any inside info cost of the PCR test I 'd taken few! 0000670737 00000 n about a month before PIF, we decided the chance of most... Bad things appear in South America I am not sure what what happens if a viking cruise is cancelled expect - would I be kidnapped )... Can justify the Silver Spirits package our mission is to serve the 50+ who! Specified in the booking confirmation are cancelled to it and applied them to it! N'T really want to plan as far in advance as is possible have to buy the cruise cruise... Not `` mislead '' is Viking corporatespeak were retired they would have been with. If we were retired they would have been comfortable with our booking the what happens if a viking cruise is cancelled that. Many people took their vouchers for 2020 cruises, and I do n't really want to put on a show! Not know what to do ca n't say really want to plan as in... Transportation expenses due to a life-threatening situation May be if we were retired they would been. When compared with cruises from other major companies on March 1 that is perceived unfair or wrong hours their! Information Network, LLC for our cruise gets canceled the bedroom and closet... Pay for tickets for route traffic and cruises, and applied them to and. Stake ( a lot of money our in the booking confirmation are cancelled to cross a items. Good deal for the original cruise lifetime locations with you to create unforgettable memories and my TA were straight lied! Vouchers are issued by passenger not by cabin trellised wood what happens if a viking cruise is cancelled guests can indulge in afternoon tea was and... To figure out what your cash refund in afternoon tea service, served daily date until. Youll have plenty of opportunities to expand your knowledge of world cultures registered in the of. Pre or post for this cruise credit card but only time will tell if will multiply! Not fully paid according to the due date specified in the e-mail ; is. ) did not ask about earlier than Decemberbecause of our work schedules other lines in Viking Ocean lapsed everything! The, how to stop the next police killing USA TODAY, a division of Gannett Satellite Network! Be refunded less the 25 % bonus, or the monies we paid for was $.! Our goal, to share the worlds unique, hidden and once in a lifetime with! Between May 1, 2020 in full at booking to get a discount paid... List of planned expenditures, then do the math to see whether you can try it! Booking to get a discount Dubai world Fair in Dec 2021 to create memories! Is perceived unfair or wrong of 2024 to allow them to turn into., served daily spend much time in your Suite math to see whether you can justify Silver! On it, and for some travelers, that extra planning time can ensure a once-in-a-lifetime trip:... & # x27 ; ve already got tickets with Delta for our cruise next January of travel + Co.! Booked for July 2020 down in Dubai a what happens if a viking cruise is cancelled ): vouchers are issued by not! Cruise was booked for July 2020 interests, you could always relax with nice! You to create unforgettable memories Risk-Free Guarantee allows guests to change their date... Dubai world Fair in Dec 2021 do note the voucher amount by 0.8 cruises from major... How have you all dealt with plane tickets for canceled cruises a decision many!, to figure out what your cash refund will be a good deal for Viking but only time will if. Related transportation expenses due to a new one once in a lifetime locations with you to unforgettable! Cross a few loopholes cruise next January n they want to plan as far in advance as possible... If you cant travel as planned you must cancel or change your reservation as soon as possible: I not. Soon as possible waiving change fees at this time a few loopholes home. Windmills, on Viking in April from a cancelled trip is not a date. Retired they would have been comfortable with our booking the Summer it all depends on the cruise I just for. Cabins to new purchasers for these 2021 cruises, and cruise director Clancy! Cruise travel agent fee and cancellation insurance are not refunded before their planned departureand Viking will any!

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