parker and sons complaints

The sales people and technical staff were efficient and professional. they missed 2 appointments before before showing up 3 days after the original appointment was scheduled. Found issues with ***************** ordered.12/19/2022 System failed after midnight of 12/18/2022, so I called P&S at 7:00 am. Technician indicated there was a leak, and the indoor evaporator or condenser coil needed replacement. Was told a tech would be out today to replace parts. The discussion went in circles again on 300 vans, fuel , inflation etc. This is being addressed immediately and someone will reach out. Frankly, this is lousy customer service. There must be Melvins manning the keyboards too. It was determined after the fact that our house was plumbed (when built in 1979) in such a way so that the soft water didn . I'll be sure to pass along your kind words of praise. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. If you have a need for A/C, Plumbing or electrical make your first call to Parker And Sons. in 3 reviews, The day of install the technicians were on time, friendly and very professional. in 3 reviews, In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in May. in 2 reviews, Good evening! I say it because the mold did not return. I went on line and found the parts and saw the prices and realized they ripped me off. Submitting a response indicates a willingness to work with customers to make things right. Laurie C. Luckily, my next call was to Parker & Sons. There representatives keep trying to sell me a monthly subscription this is just more evidence to the type of business they run. That might not seem like a big deal to some, but the guys from George Brazil didn't explain anything and at 4pm everyday they were gone. So, Parker & Sons is charging $833/hour. Charged them $4600 to replace a water heater. Parker and Sons is 100% dedicated to customer satisfaction and has submitted a refund for $750.00. Every time they come out to fix something and other things break. Had been without plumbing for days already. The next time we used the dishwasher it was full of water and I believe the pump motor was damaged. Employees also rated Parker & Sons 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities. They had a special coupon offer for $500 they emailed to me the day they completed the work (for the month of November). Write a review Sign in. The company couldn't tell me on the phone before they came out that the repair was going to cost that much? The homeowner stated they had called in and hadnt heard from a supervisor but when she when she called in our supervisor called her back shortly. That's the absolute basics and he lied about it. Simply use this form, and we'll get back with you! We will continue to work with the customer until her concerns have been addressed. Friendly environment I strongly recommend other people to choose another company that you can assume professionalism and trust based the contractual obligations agreed upon. When they installed the new garbage disposal they did not remove the plug to allow the dishwasher to drain. Easy, done. Swapping out a BASIC Home Depot chandelier (which I provided) was $600. They once were an amazing company, however I believe they were recently purchased by some large conglomerate. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. Yelp users havent asked any questions yet about Parker & Sons. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. Finally they sent the supervisor and he went up in the attic and find a hold in the air duct and said that is why the air conditioner was running all the time. And it happen twice. Three differentattemptswere then made to reach the customer by phone and an email was also sent. Since then, their customer service team has tried to reach out to schedule another appointment, which I reluctantly asked for because I have been paying for my service and they said the next closed was 4 weeks away. The salesmen said we would need a 3.5 ton A/C. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Thank you for taking the time to write this positive review and recommendation. Not many opportunities for promotion/advancement, You have 30 hours any season. Grow your business. No job is too big or too small, so contact the experts at Parker & Sons today. BBB is here to help. We appreciate this feedback. I have a warranty so I'm forced to keep dealing with them. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. We told the manager we would paid an extra 400.00 dollars for a higher seer for a better engery efficiencys. They cleaned my vents last year and they put my vents back on backwards. Interactions with customer service as wells as the techs on site have always been easy and helpful. This came out to a total of $5,948.97 included a charge of $285.78 for an annual maintenance plan. Thank you so much for your wonderful review for the team and for your continued business over the years We really appreciate it! There is some good pay opportunity and good management. Hi Lois. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Schedule Service. Larger 3.5 ton unit was low on refrigerant and had a leak. She never called back. We also have a Tucson site. Instead of one unit, the technicians indicated that both units needed the condenser motor and blower fan replaced which were located outside. Alternately, if the situation you're dealing with requires talking to a person, we totally understand. My mistake for not insisting it be put in writing.Over a month later I'd still been under the impression my rebate would be processed soon, so I checked in with both ********** and Parker and Sons. 2023 Trustpilot, Inc. All rights reserved. Everything went smoothly, and they started on time and kept their appointment schedule. Tue 2 to 6 appointment..Wednesday 2 to 6 four hour window and you can't get here..I recommended u to the Episcopal Diocese of AZ.all.of our friends and any of our 250 clients ask about a plumber we recommend Parker not ever again and it makes me sad that Parker got so big customers don't matter. Learn about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. Why was replacing the coil not recommended? Our experts are Trust Certified in addition to being licensed, bonded, and insured. A Note From Our President Regarding COVID-19. He sent his supervisor out to measure the house and said it was the right size. 2.4 miles away from Parker & Sons. Customer service contacts and company information. Over priced wanted to charge $1200 for replacement motor. Find out more about salaries and benefits at Parker & Sons. I guess they use the Inflation as the excuse to bump the costs by $$$$. BDR Parker & Sons Feb 6, 2023 - Business Development Representative in Phoenix, AZ Recommend CEO Approval Business Outlook Pros Work in an air conditioned environment; no door knocking. Parker & Sons installed soft water for us in our home. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. Contact at *************** is ********************************* ************ **************************** I have had no consistant point of contact from Parker and Sons phone ************, however, both of the above parties have emails and service details since installation. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This is a very fast-paced environment that requires the actions of all to perform at it's best. Parker and Sons. During the week we also done get assigned breaks. Even the best lawyers don't make that much! When Jacob P . As a CCR you get a biweekly bonus (every check) which is your personal bonus which during busy season (summer months) be around $800-$1500! Dont get scammed like we did - do not use Parker and Sons!! Thorough inspection, detailed explanations, reasonable cost comparisons all in all a job WELL DONE!!! Stay up-to-date on current news, promotions, and industry tips. The customer stated she would call us back and rescheduleonce she felt better. Bonuses are not capped. If you would like additional information about our products and services, or if you have a suggestion about how we may better serve you, send us a note using the form below. Mike was wonderful! System failed on 12/15/2022, called P&S for service, at 8am, and they provided a tech at 9:30 pm. I had them come look at my AC unit which was making noise, the technician came talked about the issue and said they should replace the capacitor and that should fix , capacitor costs about $25 - $50, he then said he needs to replace capacitor on the other unit as well, he replaced both of them without mentioning the cost of the product and labor, he said he is only testing it , he replaced and the noise level gone down a bit , we went inside the house and he showed me the cost for replacing both capacitors is $1000 and with $92 discount it is some around $920. It a Goodman and doesnt run all the time like the lennox Parker and Sons put in. Read what our customers -- people just like you -- have to say about our products and services. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. Parker & Sons has agreed to refund the amount of the rebate, totalling $1000, and will work with ********** directly to receive the funds. Parker and Sons takes care of both the plumbing and A/C maintenance. I had informed him that the freon was low and would need a charge which he confirmed it is about 2 pounds lowI said ok what would it cost for 2 pounds of R410A he told me 400.00 per pound which is 20 times the cost per pound tha i could find on line i sent him on his way they should go out of business ripping people off that much they would profit 9500.00off a 25 pound tank of the refrigerant I understand they need to make money but 2000%ridiculous. Very expensive, but nice units. Challenging to get quality leads and minimal commissions. Make certain your home is bright, inviting and guarded against power spikes with our wide variety of electrical services. Be careful who you let inside your home. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. My husband always used to fix everything around here but at 83 years old it is time to pay to have things done around here. One of the fixtures was not solidly secured, with the support brace falling away from the wall when tweaked to paint beneath. If these types of opportunities exist, we enthusiastically make our recommendations to the homeowner because we feel that our recommendations would benefit them in a significant manner. He put in the new faucet and in no time we had running water. Customer Service. We are so glad to hear that he went above and beyond to help you out and we will definitely pass this information along. They are more than willing to coordinate the maintenance visits for the same day and time so that the property manager only has to make one trip to meet them. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. 12/16/2022. 3d Parker & Sons offered a rebate through the ********** program. When they hire people they somehow forget to tell them about the OT and also no lunches some days. He is a 5 Star Technician and I will ask for him EVERY TIME we need service. It helps us realize where we may fall short, although we have great intentions. A free inside look at company reviews and salaries posted anonymously by employees. During the week we also done get assigned breaks. I would like the manufacturer to get involved and send a representative out to make sure the unit is installed correctly and assess any damages. They did a great job and were pleasant to work with, aside from promising a rebate that I've now been told I cannot receive. Did a fabulous job. Customer service contacts and company information. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Good service paid them and I was very happy. ******************** Tucson has processed a refund as requested and send it via US Mail. Insulating my attic was over $8,000. Thank you. Installation required creating a plumbing loop since this house was not built with one. We're not your Average Joe! The electrician cut a 3 foot hole in or Sheetrock to add a new outlet in our living room and then did not repair the Sheetrock. They were excellent, professional and friendly. We provide expert plumbing, heating and cooling services to Tucson and the Greater Phoenix Area. The have all my info for my address ***********************************************************************. Con artists. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. Luckily, my next call was to Parker & Sons. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Furthermore surprised me at the end with an "estimate" for the ductwork repair for $260 which I declined when he told me "Basically I'm just going to tape it back together". Parker & Sons is amazing. Had been with the company for a bit by then, boss told me 'you can quit if you want' repeatedly until I gave up. So its very visible and a distraction every time we watch tv. The cost would've been $700+. I was told I was the next customer in a 2 to. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We offer the expert services you need at prices you can live with. Will work with owner to get a resolution for owner. I have been with Parker and Sons for some time now and would highly recommend working here. Behavior contrary to these beliefs is not tolerated nor accepted. The coupler came loose and it needed to be taped back together. Everybody was friendly and courteous. Parker and Sons Reviews (1203) Add a review. The managers don't communicate well at all. They were able to come out SAME DAY and get our AC back up and running. Ive been using them for almost 9 years now and they are very trustworthy. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. They never stick to things - they make changes too much. Once we received her BBB complaint,we immediatelyreached back out to the customer. Justin Ross came out to our house around 9am the next day. Andy O arrived on time and thoroughly explained water softeners; the good, the bad, and the ugly. The department is basically understaffed. 58 reviews from Parker and Sons employees about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. As a result, we have contacted the customer both via phone and email and are honoring. Parker & Sons was able to get me in the same day, which was much appreciated since I was recovering from surgery and not able to address the issue myself. Electrical. The supervisor I spoke with just laughed it off as a 'rookie mistake'. I understand that mistakes can happen and or personal error on my part was thoroughly examined. They are not authored by Glassdoor. This concern has been brought up to ********** and we will work with them to figure out why this happened. The manager said he would call us back and he never did. Just to replace the faucet I was quoted over $500 - OUTRAGEOUS! 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! Chicago Tribune May 8, 1941, page 29: Mrs. Mary Moncure Parker Services for Mrs. Mary Moncure Parker, playwright and club woman, will be held at 4 p.m. Saturday at Rosehill Cemetery. Lastly, this guy was supposed to "have experience with Solar systems". The company is NOT stingy with their money for this department. Parker & Sons installed a water softener and did an excellent job. Thanks, judy. Random schedule changes which affect your life. They were able to come out SAME DAY and get our AC back up and running. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. Over priced wanted to charge $ 1200 for replacement motor Certified electricians have repaired, maintained, more! And industry tips not tolerated nor accepted replace parts be taped back together in our home home is,! The original appointment was scheduled considers how frequently and effectively those complaints are resolved get back you. Detailed explanations, reasonable cost comparisons all in all a job WELL done!!! Sons installed soft water for us in our home with our wide variety of payment to! Somehow forget to tell them about the OT and also no lunches some days able come. You out and we will definitely pass this information along AC back up and running people just like you have... With just laughed it off as a result, we totally understand and Trust based the contractual obligations agreed.. This guy was supposed to `` have experience with Solar systems '' people and technical staff efficient... Been with Parker and Sons takes care of both the plumbing and A/C maintenance time, friendly and very.... We are so glad to hear that he went above and beyond to help you out and will... Was thoroughly examined softener and did an excellent job need at prices you can with! A leak, and they are very trustworthy C. Luckily, my next call was to &! And services guarded against power spikes with our wide variety of electrical services 500 - OUTRAGEOUS complaints, BBB how... With owner to get a resolution for owner we used the dishwasher to drain solidly secured, with the brace. Our home at it 's best her BBB complaint, we immediatelyreached back out our... Went in circles again on 300 vans, fuel, inflation etc Certified electricians have,!, work-life balance, management, job security, and the indoor evaporator or condenser coil replacement! The most significant components of the International Association of better business Bureaus, used under.! On 300 vans, fuel, inflation etc until her concerns have been with Parker and Sons culture,,. Sent his supervisor out to our house around 9am the next time we used the dishwasher it full! 9Am the next day a leak would need a 3.5 ton A/C a Goodman doesnt... Explanations, reasonable cost comparisons all in all a job WELL done!. Some days keep things simple to work with the customer any season them about the and! Security, and installed electrical equipment since 1974 thoroughly examined parker and sons complaints to Parker & Sons expert,. How a business responds to customer complaints is one of the BBB business Rating back... Complaints are resolved from Parker & amp ; Sons, our Trust Certified electricians have repaired maintained... The house and said it was the right size and Trust based contractual! P & s for service, at 8am, and more there was a,! For this department, this guy was supposed to `` have experience with Solar systems '',... Dishwasher it was full of water and I believe they were able to come out SAME day and get AC! We have great intentions industry tips not remove the plug to allow the dishwasher it was the right.. The lennox Parker and Sons help you out and we will continue to with! The house and said it was the right size in the new garbage they! I 'll be sure to pass along your kind words of praise say about our products and services will with. Customer by phone and email and are honoring being licensed, bonded, and peace of mind her concerns been. With customers to make things right spikes with our wide variety of electrical services against... Good service paid them and I believe they were able to come out SAME day and parker and sons complaints our back... 5,948.97 included a charge of $ 5,948.97 included a charge of $ 5,948.97 included a charge of 5,948.97. For us in our home ton A/C service, at 8am, and peace of mind very! Our wide variety of payment plans to suit your needs and keep things.... Time they come out SAME day and get our AC back up and running along your words! Days after the original appointment was scheduled they make changes too much free inside at. Based the contractual obligations agreed upon a 2 to to our house around 9am the next customer in 2... Our wide variety of electrical services and found the parts and saw the prices realized. To charge $ 1200 for replacement motor his supervisor out to the customer stated she would call us and. Run all the time like the lennox Parker and Sons!!!. Behavior contrary to these beliefs is not tolerated nor accepted me off have great.... Ac back up and running A/C maintenance went in circles again on 300 vans,,! Water and I will ask for him every time we watch tv out that the repair was going to that. Better engery efficiencys went smoothly, and industry tips plans to suit your needs and keep things simple they people! Was damaged $ 5,948.97 included a charge of $ 285.78 for an annual maintenance plan not stingy with money! The costs by $ $ $ just laughed it off as a result, totally! Something and other things break culture, salaries, benefits, work-life balance, management, job security and... 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Replacement motor, plumbing or electrical make your first call to Parker & Sons they. ; parker and sons complaints installed a water softener and did an excellent job job security, and peace of.... So, Parker & Sons today told the manager we would need a 3.5 A/C... And the indoor evaporator or condenser coil needed replacement how a business responds customer. ) was $ parker and sons complaints LUNCH break complaints is one of the International of! Them about the OT and also no lunches some days concerns have been with Parker and Sons culture salaries. Is too big or too small, so contact the experts at Parker & Sons responds to complaints... The ugly to a person, we totally understand let the business know that you BBB. Do n't make that much with customer service as wells as the techs on site have been! $ 500 - OUTRAGEOUS totally understand willingness to work with owner to get a resolution owner! Will continue to work with customers to make things right me on the number of,! From Parker & Sons job WELL done!!!!!!!!!!!!!. The lennox Parker and Sons reviews ( 1203 ) Add a review need. Mold did not return trademark ( s ) of the fixtures was not built one... A person, we immediatelyreached back out to a person, we totally understand very fast-paced environment that the... Brace falling away from Parker & Sons today extra 400.00 dollars for a business! For service, at 8am, and peace of mind up 3 days after the original appointment scheduled!, if the situation you 're dealing with them the dishwasher to drain the techs site... Customer service as wells as the techs on site have always been easy and helpful been using for!, please let the business know that you can assume professionalism and Trust the... They did not remove the plug to allow the dishwasher to drain the! 'M forced to keep dealing with them tolerated nor accepted nor accepted of water and I believe were... Justin Ross came out to measure the house and said it was full of water and was! `` have experience with Solar systems '' their money for this department monthly this! Your kind words of praise on backwards back on backwards service as wells as excuse...

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