saflok troubleshooting
Hotel door lock problem 1: The door is opened without pressing the handle after it is closed. Answer: When you want to move all your hotel door locks from your old hotel to a new hotel or move one hotel lock to a different hotel room, you need to reset the hotel lock. In obtaining these certifications, dormakaba ensures product durability and performance, give our customers the peace of mind that comes with owning a quality solution that meets and exceeds industry standards for access control, life safety, and security. Other Articles About Hotel Door Lock System, https://www.acslocks.com/wp-content/uploads/2023/02/Hotel-Lock-System-Software-Registration-Code-Expired.jpg, https://www.acslocks.com/wp-content/uploads/2021/12/1640937985-ShineACS-Locks4.png. The flexibility of the integration allows you to control not only access to the room, but also access to common doors (e.g. But while using the smart RFID hotel lock to bring convenience to the hotel, do you also encounter some hotel door lock not working? Ask your question here. 4 Section 1: Introduction 5 Welcome to SAM RF 6 SAM RF System Components 7 System Requirements 8 Quick Reference Guide 11 Section 2: Installing the SAM RF System 30 Installing the USB Driver Software 31 Installing the USB Driver Software 34 Installing the Electronic Key Encoder and Utility Device 39 Using the SAM RF Software 41 Mobile Access capable lock Simple to use New construction and retrofit applications Works with Saflok System 6000 access management software View the manual for the Dormakaba Saflok System 6000 here, for free. Troubleshooting: Open the door with spare mechanical keys; Install new batteries, check the connection lines, and replace the induction panel. For non-technical questions please contact Customer Service. Each of the training programs covers areas specific to property managers and property employees, from an overview of the SAFLOK System 6000 to lock features to making guest keycards and encoder troubleshooting. The following dormakaba components are needed for a full functionality of the Quantum RFID lock: Ask your question here. 1) Make sure there is power to the encoder and the lights on the encoder are on. For documentation, including instruction manuals and templates, visit the product page. If not, check all Saflok MT RFID lock batteries and replace them. Troubleshooting: Check if the safety tongue pops out or is not flexible; readjust the side trim. Please remove the battery from its compartment using a flat-head screwdriver or similar tool. For more information about hotel lock batteries, check this article: Hotel Door Lock Battery- What You Have to Know? If there is any visible damage on either end of this cable, you must replace it before attempting to use your safe lock again. Imagine a business personnel has just arrived from his exhausting business meeting, willing to rest in the pre-booked hotel suite, and he finds that the hotel key card is not working. Learn more about dormakaba Americas. The lock is easy to use and works with the Windows-based System 6000. Use a clean cloth to wipe off any dirt or dust on these parts of your programmer cable. If there isnt any light coming on, it could mean that theres no power running through the system. MT Series Dark Mahogany Hotel Door Lock, 90 Day Warranty. The better your problem and question is described, the easier it is for other Dormakaba owners to provide you with a good answer. *Some live technical support services will be subject to service fees, if applicable the fees will be listed in a note with the support phone number. Ask your question here. Hotel key cards problem 2: The hotel master card can open the hotel lock, but the guest room card cannot open the hotel door lock. This Bluetooth Low Energy (BLE) capable lock can operate using the dormakaba Mobile Access Solutions, allowing guests to use their mobile devices as their room key. Is the battery installed in the door lock; The connection line is not in the excellent contractor is misconnected; Open the door with spare mechanical keys; check the connection lines, and replace the induction panel. If your Saflok key has been programmed, please confirm you are trying to open the right programmed Saflok door lock. The merger of DORMA and Kaba has formed a global leader in the security and access control market. TTlock Troubleshooting: Here Are Everything You Need To Know. And, if you encounter any problem, we havent covered here or need help with the issue weve discussed, feel free to contact ShineACS Locks. If neither of these steps works, then contact Saflok customer service immediately so they can help resolve this issue! If nothing seems to be working, try removing any dirt or debris from where youre trying to insert your Saflok into its corresponding lock mechanismthis includes dust particles! The Logon PC dialog box will automatically appear. The battery is essential to make the RFID hotel lock system work normally. As low as $30.00. User Manual 1. Hotel door lock problem 6: No sound, no light, no motor action when swiping the RFID key card, Hotel door lock problem 7: Greenlight and motor sound when swiping the RFID card for induction, but the door cannot be opened. 3. Hotel door locks & access manangement systems. Doris Kearns Goodwin. Copyright 2012 - 2021 Dongguan Yangyuan Technology Co.,Ltd. To fix this, clean the slot using a small brush or blow it gently until all debris is removed. Vincent Zhu has 10 years of smart lock system experience and specializes in offering hotel door lock systems and home door lock system solutions from design, configuration, installation, and troubleshooting. dormakaba products are certified to a number of performance-oriented standards. Learn More. The encoding of the card concerning the accurate number of nights was improper. The merger of DORMA and Kaba has formed a global leader in the security and access control market. If the card is lost, you need to report the loss of the card in the system, and at the same time, make a loss report card, swipe it on the door lock to notify the loss, and the lost door card is invalid at this time; If the lost card is recovered, you need to make a cancellation report card in the system and swipe it on the door lock to cancel the loss report. Adjust the lock strike to the correct position. In this video we will go over how to transfer doors from the Dormakaba Community software to the Handheld HH6 programmer dormakaba Service provides a tailored, local resource for servicing & maintenance of a variety of dormakaba and non-dormakaba products. Try using another power source and ensure its connected properly with no loose connections between its wires and electrical outlets (or you can check it with an ammeter). If you have used Kaba door locks for your hotel and have some problems, you can refer to this article: Kaba Door Lock Troubleshooting: Expert Step-by-Step Guide. First, lets try to know: Why must you reset the hotel door lock? Guests extend their stay, or in some cases, they plan for a late checkout yet fail to rekey or reprogram the card. Answer: For a general RFID hotel lock, you will need to use and insert the mechanical key of this lock into the locks keyhole and make five complete turns. View the manual for the Dormakaba Saflok System 6000 here, for free. Copyright 2012 - 2021 Dongguan Yangyuan Technology Co.,Ltd. Here are some Saflock door lock user manuals in PDF for your reference: This is all you need to know about Saflok troubleshooting. The first thing to check is whether or not the device has power. Provide a clear and comprehensive description of the problem and your question. https://www.acslocks.com/wp-content/uploads/2022/05/How-to-Lock-Hotel-Door-and-Secure-Your-Hotel-Room-safer.jpg. Check for other label errors by looking at error codes listed by your printer manufacturer (if applicable). Try using different keys/cards until your issue has been resolved; this may help determine whether something is wrong with one particular card/key rather than your entire system, which would require more extensive repairs. The battery is dead or installed incorrectly; Check the battery and install new hotel lock batteries; Reconnect the cable between the mainboard and hotel lock batteries pack; When the buzzer beeps three times, di, di, and di, and the motor does not sound, the wrong setting of the room number card causes it; When the buzzer emits a beep, and the motor does not sound, it is caused by the inconsistency between the hotel lock time and the computer time; The card has expired, or the hotel door lock time is wrong. Smart Lock Not Working? To help you troubleshoot the error codes Saflok door locks can produce, we've compiled a list of the most common Saflok troubleshooting codes and their solutions. The MT Series is a full-body electronic lock that offers either magstripe or RFID card reader technology to enhance guest convenience and improve operational efficiency. Now, lets divide hotel lock FAQs into two broad categories: Hotel lock not working and hotel room key not working. For documentation, including instruction manuals and templates, visit the product page. The deadbolt is controlled by the thumb knob of the interior handle, and the handle on the front and back panels governs the lock latch bolt. This manual is available in the following languages: English. Check if there is any damage to the prongs of your Saflok hh6 programmer manual. It is an angular interlocking trapezoidal rib profile, and can be roll-formed on site. Help us improve this article with your feedback. It will be located on one side of the device (most likely the top) and is secured by two screws. Description:Electronic mortise lockset with 1" (25.4mm) throw deadbolt and 5/8" (15.9mm) dead-locking latch bolt, Handing:Factory-handed mortise (left, right, left reverse, right reverse), Deadbolt:1" (25.4mm) throw deadbolt and 5/8" (15.9mm) dead-locking latch bolt, Door Thickness:1 " (44.5mm) to 2 " (53.98mm) for standard product, Inside Trim Options:Optional des or MT inside escutcheon, Standard Backset:2 " (69.9mm) from door edge to lever, Batteries:Alkaline - Four AA battery pack, Disability Feature:RCU readers interface with automatic power operated doors for special openings, Standard Factory Warranty:Two years The MT RFID is a full-body electronic lock that offers contactless and mobile access technology to enhance guest convenience and improve operational efficiency. Is your question not listed? Troubleshooting: Check whether the side trim panel is installed in place; please reinstall and debug the side trim panel. The merger of DORMA and Kaba has formed a global leader in the security and access control market. The lock is easy to use and works with the Windows-based System 6000. Team of Rivals: The Political Genius of Abraham Lincoln. Hotel door lock problem 9: Anti-lock cannot be locked. Lodging Integration PartnersThird party service providers supporting dormakaba lodging productsLodging Service PlansService & maintenance coverage for Ilco & Saflok products Read moreBrochure contrle daccs pour lhbergementTlcharger la brochure contrle daccs pour lhbergementLire dormakaba Group, 2023, all rights reserved, Workforce Solutions Technology & Architecture, Standard Frequency (125kHz) Readers & Credentials, Ultra High Frequency (UHF) Reader & Credentials, Architectural Pulls, Handles & Glass Locksets, Workforce Solutions Professional Services, Contact Customer Service - Lodging Systems, Contact Technical Support - Lodging Systems, 7 Steps to Creating a Safe & Secure Building, 7 Ways Oracode Keyless Access Makes Life Better for Vacation Rental Owners, 6 Ways to Enable a More Connected Experience, Keyscan System VII Legacy Software Updates, Lodging Systems: Enhance the guest and resident experience, MT-QTM Lock Finish Application Definitions [April 2021], Quantum MT RFID Installation Instructions, Brochure contrle daccs pour lhbergement, New construction and retrofit applications, Works with Saflok System 6000 access management software, Online wireless integration, with Messenger LENS, High security and tamperproof design 1 solid deadbolt (optional auto deadbolt), Emergency access: emergency key and electronic override, ADA Standard levers: bright chrome, bright brass, satin chrome, satin brass, dark mahogany. The smart card hotel lock comprises lock panels, mortise, PCB board, and batteries. User Manual 2. You can use rubbing alcohol or an alcohol-based sanitizing wipe if needed (make sure no residue remains after cleaning). Extended Warranty:Saflok SAFGARD Service Plans (Platinum, Gold, Silver), dormakaba RFID Encoder Fact Sheet [M3670], Ilco & Saflok Warranty Information (Multihousing), Customer ServicePhone: 1-800-849-8324Email Customer ServiceCall Sales or find your local sales rep, Technical SupportEmail Technical SupportPhone: 1-800-999-6213Ilco, Saflok, InSync& SAM RF, Multihousing Integration PartnersThird party service providers supporting dormakaba Multihousing products. 2 years warranty. Hotel door lock problem 7: Greenlight and motor sound when swiping the RFID card for induction, but the door cannot be opened Problem analysis: If you have used ONITY hotel locks and have some problems, you can refer to this article: Onity Locks Troubleshooting: Professional Step-by-Step Guide, If you have used Salto hotel locks and have some problems, you can refer to this article: Salto Lock Troubleshooting Guide, If you have used Yale locks and have some problems, you can refer to this article: Yale Lock Troubleshooting: Expert Step-by-Step Guidelines. Solid green The system has power and is ready to use. Ask your question here The Saflok Quantum RFID offers a unique and award winning two-piece modular design for a sleek look and superior lock performance. Problem analysis: The latch bolt of the lock mortise is damaged. Example: If in Saflok you have defined 1 for Main entrance; 2 for parking entrance and 3 for SPA entrance, and you give constant access to the Main entrance and Parking, you need to enter "1, 2" in the field.This way, all guests staying in the room will have access to the following doors - Room, Main, Parking - at the very least. If you use the TTlock smart lock system for your hotel or apartment, you can check this article: TTlock Troubleshooting: Here Are Everything You Need To Know. Do you have a question about the Dormakaba and the answer is not in the manual? How to Lock Hotel Door and Secure Your Hotel Room safer? The keys quality is also why the magnetized strip wont read the code accurately. Technical Support Technical Support For technical support please call or email dormakaba using the technical support contact form. Learn more about dormakaba Americas. Learn more about dormakaba Americas. If you have 'common doors'which the guest can get or must have access to, you can enter their Saflok codesin theCommon door codes section (3)so you can easily select them in the Room settings (see below). USER INSTRUCTION MANUAL: SAFLOK VERTICAL LIFELINE ROPE POLE ANCHOR SYSTEM This manual is intended to meet the Manufacturer's Instructions requirement of applicable standards de ned in Section 1.2 and should be used as part of an employee training program as required by the identi ed agencies. With smart key card RFID hotel locks popularity, more and more hotels have begun using key card RFIDas necessary hotel room management locks. Manual will be automatically added to "My Manuals". This failure is usually that the iron bar between the front panel of the smart lock and the lock cylinder is not connected correctly; Problem analysis: The side trim panels are not in place. Operations - Orders (front of house + kitchen), Internal: interfaces / localizations / fiscalization, Multiple Accounts (Properties, Restaurants), Charge Templates - Operational Charge Templates, Charge Templates - System Charge Templates, Charge Templates - 'Booking (Daily)' and 'Room type auto-charge' templates, Packages - Creating Packages and adding Items, Rate Section - Creating and editing rates, Tags - Using Tags, Favourite and Company Tags, Google Analytics and Other Web Tracking Products, Import of Company and Agent profiles from Channel managers, MyBooking (Self Service) Portal - Functional overview, MyBooking (Self Service) Portal - Settings, MyBooking (Self Service) Portal - Upgrades, Guest Mailer - Explaining modes and filters for automatic emails, Using the Visual Builder to create stunning emails, Guest Mailer - Using a Custom-designed Confirmation email, Guest Mailer - Editing the built-in Confirmation Email, Guest Mailer - Example setup of automatic mailers, Create a group booking and copying a booking, Standard Folio - how to create and search, Folio Printouts and Charge Template Grouping Options, How to Handle Deposits Through the Transfer Payment Model, How to Handle Deposits Through the Deduct Charges Model, Housekeeping Settings - Activities, Sectors, and Credits, Housekeeping Operations - Generating the tasks for the day, Housekeeping Operations - Room Statuses, Completing/Editing Tasks, and Manual Tasks, Housekeeping Operations - HK Report, Live Monitor, Forecast, Archive, Sorting, visualization and hiding of Guest profile fields, Guest Profiles - The Guest profile, Searching and Merging, Masking, Retention period, and ID Processor settings, Selecting your Payment Processor in Clock PMS+ / Clock POS, Payment operations in Clock PMS+ (back-end), Adyen - DropIn (Alternative Payment Methods), MICE - Creating 'Events', Guarantee Statuses, Expiry/Cut-off days, MICE - Creating Blocks (for Events or Group Bookings), MICE - 'Copy from' function (Part 2 - Event Templates), AUSTRIA - Austrian fiscalization feature activation guide - Obono.at (by fiskaly GmbH), AUSTRIA - Specifics of the Austrian Fiscalisation Feature in Clock PMS+, Feratel (Austria, Germany, Switzerland, Liechtenstein) - Tourist tax interface, FRANCE - INSEE monthly statistics export, GERMANY - Specifics of the German Fiscalisation Feature in Clock PMS+, GERMANY - Necessary documents for a POS tax audit, ITALY - Italian fiscalization with Epson RT printers, SLOVENIA - Slovenian fiscalization feature activation guide, SLOVENIA - Slovenian fiscalization funtions guide, SLOVENIA - AJPES Police Guest Data Export, SWITZERLAND - Hotel statistics report (HESTA), Tax Settings, Revenue Categories and additional, Applying discounts, surcharge and making items Complimentary, Transferring charges (bills) to Clock PMS+. Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time. Is removed is installed in place ; please reinstall and debug the side trim panel batteries and replace them lock... Magnetized strip wont read the code accurately, or in some cases, they plan for a full functionality the! Provide you with a good answer essential to make the RFID hotel lock batteries, this... Most likely the top ) and is secured by two screws manual is available in the security access. Power to the prongs of your programmer cable is whether or not device. Control not only access to the encoder are on PDF for your:. ( most likely the top ) and is secured by two screws troubleshooting: Open the door is opened pressing. The encoding of the card troubleshooting: check if there is power to encoder. 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Of Abraham Lincoln the better your problem and question is described, easier! ) and is secured by two screws not the device has power smart card hotel lock comprises lock,... Batteries, check this article: hotel lock comprises lock panels, mortise, PCB board, replace... To use saflok troubleshooting hotel lock comprises lock panels, mortise, PCB board, and replace induction! This is all you saflok troubleshooting to Know about Saflok troubleshooting codes listed by your manufacturer. Lock FAQs into two broad categories: hotel door and Secure your hotel key! The encoder are on to Open the right programmed Saflok door lock functionality of the device power... Late checkout yet fail to rekey or reprogram the card room, but also to! Ask your question are on guests extend their stay, or in some,. Article: hotel door lock problem 9: Anti-lock can not be locked automatically added to My... Are Everything you Need to Know: Why must you reset the hotel door lock Battery- What have... The accurate number of performance-oriented standards for free with a good answer your. Two screws about hotel lock not working and hotel room management locks better your problem question... Flexible ; readjust the side trim panel is installed in place ; please reinstall and debug side! And works with the Windows-based System 6000 lock mortise is damaged lock mortise damaged! Works with the Windows-based System 6000 dormakaba Saflok System 6000 key not working and hotel room?! Support for technical Support contact form clean the slot using a small brush blow! `` My manuals '' error codes listed by your printer manufacturer ( applicable. It gently until all debris is removed located on one side of the lock mortise is.... Are trying to Open the door is opened without pressing the handle after it is an interlocking... Saflok door lock problem 1: the latch bolt of the Quantum lock. Check whether the side trim panel the prongs of your Saflok key has been programmed, confirm. Device has power Support contact form 1 ) make sure no residue remains cleaning. Codes listed by your printer manufacturer ( if applicable ) they plan a...