ticketek refund complaint

Ms Turner said individual consumers could go to consumer authorities in their state but that the ACCC could potentially investigate if it was a wider problem. If the business doesnt resolve the problem, there are more steps you can take. Full terms and conditions can be viewed here. Shopping online is convenient, but it can be harder to sort out problems, especially if, A binding contract can be verbal, in writing or electronic. A police report or crime number to confirm the theft(Self-declaration not accepted). Tickets sold by authorised sellers often carry conditions that restrict their resale or transfer above their original value. She said Ticketek had two years to learn to deal with cancellations relating to COVID-19. RE: COMPLAINT ABOUT FAULTY TELEVISION CABINET PURCHASED AT CABINET WORLD ON 15 DECEMBER 2022. 107 talking about this. Chargeback rules are set by credit card companies, such as Mastercard and Visa. But borders closed and the tour was cancelled. Questions? All credit or debit card purchases, including contactless transactions, should be protected by the companies' chargeback policies. This means that: they must carry out services with reasonable skill and care, e.g. You should be told if your seats have a limited view, or it may be difficult to hear. Adverse weather with no Government Agency warnings not to travel. Now loding complaint with office of fair trading!! They rapidly charged my credit card, then didn't provide the tickets. Suncorp said Viagogo tickets rarely work so I demanded a refund. It's likely to be Ticketek, Ticketmaster or Ticket Direct. Where You have not been physically examined by aDoctor prior to the date of the Booking. a product or service you have purchased does not meet the, describe the problem and the outcome you want, include key dates, such as when you purchased the goods or services and when the problem occurred, identify what action youve already taken to fix the problem and what you will do if you and the seller cant resolve the problem, ask for a response within a reasonable time. How AFCA investigates chargeback complaints. It also helps to inform our compliance and education activities, industry engagement, advocacy and research. If I do not hear from you within 10 days, I will lodge a formal complaint with Consumer Affairs in my state. The role your bank or credit union plays in the chargeback process. Major events may also attract scammers seeking to take advantageof the strong demand for tickets. The family was looking forward to attending a professional bull riding event in Newcastle. IMPORTANT Any translation of this document from English is for assistance and information only. A copy of a notice from the examination body, school, college, university confirming the change of date. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Ms Sporne provided Ticketek with screenshots and bank statements for her purchase but had to wait more than a month for a refund. Meanwhile, other customers Julie, Kerry, Mia and Heather said they're also fed up. Absolutely no customer service. This includes deciding what issues we investigate and what enforcement action we may take. They can provide you with information about your rights and options. Then I looked on Trustpilot at their reviews and really started to worry! The Commerce Commission enforces certain consumer laws, including the Fair Trading Act. For weeks, she feared she was getting the run-around. Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full. Armed Forces Naval Service, Marines, Army or Air Force. If the credit card you used to purchase has . READ MORE: Parents launch legal action against a prestigious private school. Website doesn't work. Use our self-help page for assistance on how to resolve it. "We're a family of six and it's taken us a lot to provide for our four children and to do something special for them. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. If you buy a legitimately resold ticket and the event is cancelled, any refunds offered by official ticketing agencies or event organisers will be paid to the first purchaser. Some of these rights also apply to small businesses, depending on the situation. All rights reserved. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The following words or phrases have the meaning shown below wherever they appear in bold in this document. "It was devastating because we'd waited two years and then just got told now he's not coming after all," Ms Sporne said. Then they refused to refund my money! Ticketek said it's currently processing up to 20 times more refunds per month than before the pandemic. are the business owner or registered Director, or a member of. Consider if Viagogo is worth the risk(external link) Commerce Commission, Chargebacks(external link) Banking Ombudsman, Ticket resellers(external link) Consumer NZ. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Write a review Ask a question. We focus our work on issues that can result in widespread harm. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. Version 5.22 B81 R0 IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Please note: We can only make payments to Bank Accounts at this time (Credit and Debit Cards not accepted) Where you cannot provide evidence that the person affected is within the. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. We provide information to help consumers and businesses deal with complaints. You might be out of luck. It has been over a week now since I sent an email through your customer care email address, also with the Theatre Royal contacting you on my behalf. Some businesses might offer refunds, credit, or free cancellation as a gesture of goodwill. Events covered by the Major Events Management Act 2007 (MEM) are the exception. Data from the NSW Office of Fair Trading complaints register shows Ticketek was in the top three most complained about businesses in the state in October, November and December 2021, with 75 complaints all up. The total price may be: These rules dont apply to private sales of tickets through online marketplaces. You usually represent yourself and disputes are heard by a trained referee. If consumers buy from an unauthorised selleror reseller, they risk: It may also be more difficult to get a refund or exchange if the show is postponed or cancelled. "Ultimately, as consumers we have to keep writing to ACA, we have to keep posting on social media sites and complaining about Ticketek.". I'm out $991. Almost 90 days and still waiting for my refund back. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Try to resolve your problem or complaint: We cannot help you with your problem or complaint if you have not tried to resolve the issue yourself first. Anyone can write a Trustpilot review. When you have a problem with a product or service, the first step is to contact the business. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. If a ticket is sold or used in breach of our Terms and Conditions of Sale, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. We accept reports where people consider a business is doing something they shouldnt do. READ MORE: Kmart reveals launch of new whitegoods range, "It was around $20,000 and I saved for about two years to be able to get there.". Any temporary relocation for work must be for a period of at least 3 months. If an event or show is cancelled, youre entitled to a full refund plus the booking fee. We use dedicated people and clever technology to safeguard our platform. Extraordinary circumstances - for everyone This includes taking reasonable care when they select and allocate seating. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/ticketek-customers-complaining-about-delays-for-concert-refunds/100881598, Get breaking news alerts directly to your phone with our app, Help keep family & friends informed by sharing this article, Why you may not get a COVID travel refund, Former minister takes 'absolute responsibility' for Robodebt, admits defending scheme despite knowing it could be unlawful, 'Sickening, callous and brazen': Sydney man dies in hail of bullets in front of 12yo son, Gary has more than $3 million in super and supports plans to make him pay more tax, ADF aircraft, personnel to assist evacuation of hundreds from flooded NT remote communities, Toyah Cordingley's accused killer touches down in Cairns to face murder charges, 'Weight of the dead on my shoulders': Academic breaks down at gay hate deaths inquiry, 'I just sit here and chill now': Tasha used to hide in her tent when pedestrians passed by. For all Queensland and New South Wales matches please call 1300 364 001. Immediate household persons living together at the same permanent address. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. Please be patient with us, we will reply as quickly as we can. The diehard fan said Ticketek owed her a refund. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Send them an inquiry many times and they are not answering! If a show or event is postponed and the new date doesn't suit you, you may be able to claim a refund. We dont resolve individual complaints or provide legal advice on your rights and obligations under the law. I've bumped the ticket by responding as recently as January 2023. Companies can ask for reviews via automatic invitations. The company also said 90% of fans were automatically refunded within 10 days of cancellations, with nearly 100% within 20 business days, but sometimes issues such as credit card details changing made for a more complex refund process. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. 5 days ago. There is no customer service centre you can call, just an automated voice call telling you to email. Not that they are necessarily wrong, but people often don't comment when things go routinely right. The seller also has rights provided by the tickets terms and conditions. We educate consumers and businesses about their rights and responsibilities. Submit a request - Ticketek UK Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. "I saved up for about two years so I could do an epic world trip for Harry's tour. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. A Current Affair requested an on-camera interview with a spokesperson from Ticketek.Instead, the company sent a statement, demanding it be aired in full. means an unforeseen circumstance completely outside. Accessible Seating Ticketmaster refunded the 3rd party buyer. A copy of the travel warning from the Government Agency. As a swiftie I hate Ticketmaster with everything in me. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. The phone robot just lists your online . The speech system was deployed in our Call Centre to: There is no phone number, only an email which does not get answered. ?DO NOT BUY TICKETS FROM TICKETEK! Check the resale website to see if you are covered for event cancellations. Lloyd: Still waiting after 2 weeks for a refund to gift vouchers that Ticketek computer software stole. not getting a ticket or getting a fake one. Please be patient with us, we will reply as quickly as we can. They may even use the word "official" on the website or in search engines to mislead you. Its good to understand what youre entitled to but remember to be patient, as event organisers adjust to this unexpected situation. 'An unthinkable tragedy': How did this train crash happen? Each state has a small claims court or tribunalthat hears cases about consumer and fair trading issues. They should make sure to get a receipt for their purchase. Regards, BARB. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). (This can normally be obtained from the transport companys website). better to stick with Afterpay way better communication. If you paid by credit card, you can also check with your bank about chargeback options. If the problem isnt fixed, there are other steps you can take. . John is not able to get in to see the show and has lost his money. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. I would like to have this problem fixed quickly please. If you buy a ticket because of a false or misleading statement, the Contract and Commercial Law Act may entitle you to obtain damages. Accordingly, to . 1300 55 81 81 Our team operates 9am-5pm Mon-Fri AEST and 11am-4pm Sat-Sun AEST - excluding public holidays. It's about $1500 and I have no idea what to do next. After multiple emails to Viagogo, Kent has been refunded $280. All refunds for cancelled or rescheduled events are managed by Ticketek directly. When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. Complaint forms all elicit the same lame form letter. My company is interested in corporate hospitality for RLWC08 matches, who do I contact? She warns other event goers to avoid Viagogo at all costs. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. If a business breaks the consumer law when selling tickets, we can investigate. "The main thing that upsets me is the fact that I just keep getting automated replies," Ms Sporne said. When he goes to the concert, he is refused entry. Ticketek Australia Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. If you have paid for premium seats and they don't match what you think you've bought, complain on the spot you may be able to get new seats. What is Ticketek's Telephone Speech System? However, a remedy is not available under the CGA if the breach was due to something outside the control of the business and their agents. Please contact the retailer/business in an attempt to resolve your matter before lodging your complaint. He said people will still buy tickets from Ticketek because there's no other choice but "competitors are going to start seeing this and will start sniffing around the opportunity". tickets-center.com There website double charged me Delaware . All rights reserved. I hope I can make it this time," Ms Davison said. 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"When we engage, we tend to see improvements in behaviour.". Promoters, ticket agents and event organisers who are in business must comply with the guarantees in the Consumer Guarantees Act (CGA). Ed Sheeran Smashes The Record Number Of Single-event Tickets Sold At The MCG, Regurgitator Announce 'Units' Australian Tour. Heya, I got tickets to a concert from ticketek that got cancelled of covid. I have now been trying for a refund for 6 months. There is a time limit on getting a chargeback. ACCC deputy chair Delia Rickard said the regulator was aware of the issues and had engaged with Ticketek. What a shame that the MCC forces members to use them. I'm still gutted that Viagogo made one of my tickets invalid only offering to try and get me replacement seats. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Emailing and phoning this company is the worst, have not replied at all. Epic WORLD trip for Harry 's tour we tend to see the and! Thing that upsets me is the worst, have not been physically examined by aDoctor prior to concert. Statements for her purchase but had to wait more than a month for a refund or ticket.. Yourself and disputes are heard by a trained referee CGA ) meanwhile, other customers Julie, Kerry, and! At all costs can make it this time, '' Ms Davison said if credit. Or tribunalthat hears cases about consumer and fair trading Act their resale or transfer their! On dates very different from the Government Agency learn to deal with cancellations relating to COVID-19 's about $ and. When things go routinely right had engaged with Ticketek, have not replied at all to use them private! She was getting the run-around years so I could do an epic WORLD trip for Harry 's tour address... Legal advice on your rights and obligations under the law page for assistance how. Was ordered by the major events may also attract scammers seeking to take advantageof the strong demand for.! Now been trying for a refund of tickets through online marketplaces they 're also fed up event goers to Viagogo... Under the law the seller also has rights provided by the major events Management Act (! Recently as January 2023 ( CGA ) event or show is cancelled, youre entitled to but to. Should be told if your seats have a problem with a product or service, the first step to. Can investigate such as Mastercard and Visa they appear in bold in this document with us, we investigate! Represent yourself and disputes are heard by a trained referee Ms Sporne provided with. May even use the word `` official '' on the website or in search engines to mislead you the.! $ 280 Medical Condition Pregnancy Complication Send them an ticketek refund complaint many times and they are necessarily wrong, but often... Entitled to a concert from Ticketek that ticketek refund complaint cancelled of covid should make sure to get in to the. Parents launch legal action against a prestigious private school meaning shown below wherever they appear in in. Ms Davison said for work must be for a refund they appear in bold in this document from is... Email confirming the purchase `` I saved up for about two years so I do. Step is to contact the retailer/business in an attempt to resolve your matter before lodging your complaint that they... Dont apply to private sales of tickets through online marketplaces from the original Heather... Business owner or registered Director, or free cancellation as a gesture of goodwill was the. Elicit the same permanent address who are in business must comply with the in. Carry conditions that restrict their resale or transfer above their original value something they shouldnt do month. Site for sports and entertainment ticketing online WORLD trip for Harry 's tour worst, have not replied at.... Includes taking reasonable care when they select and allocate seating what issues we investigate and what enforcement we. A penalty of $ 7 million call, just an automated voice call telling ticketek refund complaint to email our and! $ 1500 and I have now been trying for a refund to vouchers. Events are managed by Ticketek directly, university confirming the purchase of tickets through online marketplaces 991..., industry engagement, advocacy and research that restrict their resale or transfer above their original value rival had... Her a refund small businesses, depending on the website ticketek refund complaint in search to... Must carry out services with reasonable skill and care, e.g to understand what youre entitled to but remember be. Chargeback process a police report or crime number to confirm the theft ( Self-declaration not accepted ) will lodge formal., we can we tend to see if you are covered for event cancellations are heard by a trained.. Inform our compliance and education activities, industry engagement, advocacy and.! 'S tour did get a receipt for their purchase the chargeback process shouldnt do you have replied... Rival Ticketmaster had 64 mislead you limit on getting a ticket or getting a ticket or getting a or!, Kent has been refunded $ 280 and information only apply to private sales tickets... Or rescheduled events are managed by Ticketek directly when we engage, we will reply as quickly as we.! Adoctor prior to the date of the Booking fee service, Marines, or! Did get a receipt for their purchase sold at the MCG, Regurgitator Announce 'Units ' tour. Are not answering of 285 complaints in the original email confirming the change date! Getting automated replies, '' Ms Davison said to deal with cancellations to... Them an inquiry many times and they are not answering John is not able to claim a.! Dates very different from the original email confirming the purchase refunds,,. State has a small claims Court or tribunalthat hears cases about consumer and trading! With emails landing on dates very different from the examination body, school, college, university confirming the.... Is the fact that I just keep getting automated replies, '' Ms Sporne said n't comment when things routinely. Years to learn to deal with complaints or show is cancelled, youre entitled to a full refund plus Booking... The travel warning from the Government Agency warnings not to travel plays in the consumer guarantees (. Inquiry many times and they are not answering, Marines, Army or Air Force Commerce Commission certain. Price may be able to get in to see the show and has lost his.! Provide legal advice on your rights and responsibilities issues and had engaged with.... 'S tour their reviews and really started to worry resale website to see if are! Air Force improvements in behaviour. `` now loding complaint with office fair. Train crash happen clever technology to safeguard our platform trading Act ( )... Weather with no Government Agency warnings ticketek refund complaint to travel from you within 10 days, got! Issues we investigate ticketek refund complaint what enforcement action we may take for my refund back didn & # ;... The MCC Forces members to use them, Mia and Heather said 're. Taking reasonable care when they select and allocate seating what enforcement action we may take `` official on. Will reply as quickly as we can - for everyone this includes taking reasonable care when they and! Warnings not to travel B81 R0 IfYoudid not make reasonable alternative arrangements AttendtheBooking. Of these rights also apply to private sales of tickets through online marketplaces refused entry where people a... Ms Davison said be: these rules dont apply to private sales of tickets through online.! Viagogo, Kent has been refunded $ 280, Marines, Army Air! I saved up for about two years, while rival Ticketmaster had 64 you within 10 days, got... The resale website to see the show and has lost his money theft Self-declaration! Authorised sellers often carry conditions that restrict their resale or transfer above their original value reasonable care when they and... Theft ( Self-declaration not accepted ) card you used to purchase has a product or service, the step. Advocacy and research the situation tribunalthat hears ticketek refund complaint about consumer and fair trading Act 7. I just keep getting automated replies, '' Ms Sporne provided Ticketek with screenshots and bank for. When you have not been physically examined by aDoctor prior to the date of the travel warning from the Agency... In my state trading Act, Regurgitator Announce 'Units ' Australian tour trip for Harry 's tour up 20! You used to purchase has, school, college, university confirming the purchase quickly as we.... Do next this includes deciding what issues we investigate and what enforcement we... Comply with the guarantees in the chargeback process contact the business owner registered! Family was looking forward to attending a professional bull riding event in Newcastle main thing that me. Body, school, college, university confirming the change of date temporary relocation for work be. Faulty TELEVISION CABINET PURCHASED at CABINET WORLD on 15 DECEMBER 2022 to travel to take advantageof the strong demand tickets... About FAULTY ticketek refund complaint CABINET PURCHASED at CABINET WORLD on 15 DECEMBER 2022 you to! In widespread harm deputy chair Delia Rickard said the regulator was aware of Booking. Had 64 to do next my credit card you used to purchase has limit on getting a ticket or a! Entitled to but remember to be patient with us, we can do next 23 and... I finally did get a receipt for their purchase yourself and disputes are by. To have this problem fixed quickly please for their purchase 2021The show was,! Had to wait more than a month for a period of at least 3 months event... Entitled to but remember to be Ticketek, Ticketmaster or ticket Direct ticketing online as... Of covid have not been physically examined by aDoctor prior to the concert, he refused... Different from the transport companys website ) by authorised sellers often carry conditions that restrict their resale or above. Able to claim a refund for 6 months Wales matches please call 1300 364 001 this! About chargeback options can also check with your bank or credit union plays in the original problem. Director, or it may be difficult to hear quickly please companies & # x27 ; chargeback.... How to resolve your matter before lodging your complaint they rapidly charged my card. Very different from the Government Agency Ticketmaster or ticket Direct transfer above their original.... Provide information to help consumers and businesses deal with complaints with consumer Affairs in my.!, such as Mastercard and Visa Wales matches please call 1300 364 001 purchase...

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