great wolf lodge refund covid

Does Great Wolf Lodge offer birthday party packages? The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. There have been no reported cases of COVID-19 at Great Wolf Resorts. Are there any water park restrictions if I am pregnant? Guest further acknowledges and agrees to comply with all safety requirements . How can I secure valuables during my stay? Please allow up to 5 business days for points to post in your account. Charlie Bakers current reopening plan doesnt allow for indoor water parks to reopen until August, along with saunas, hot-tubs, steam rooms at fitness centers, health clubs and other facilities. Treat yourself to aromatherapy, a facial, or a body treatment at Elements, the onsite spa. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Please check with the front desk or your Lodge Life to find the location. . But Great Wolf Lodge is hoping the reopening process is sped up. Before we left on our trip, I bought a. If my family has food allergies, how can I let the resort know? Didn't try to participate in scheduled activities, again due to being full due to covid restrictions.Mirroring what another reviewer said. Your kids will probably be just as happy at a Ramada Inn with an indoor pool and a claw machine in the lobby. Young children or other diaper-wearing guests must wear a protective swim diaper inside the water park. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we'll try to rebook your trip for different dates. The kids had a fun, albeit an expensive weekend ($600+/night). The resort was supposed to re-open 3/22 (after being closed due to covid). Yes! Internet access is included in the resort fee. Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here: greatwolf.com/terms-and-conditions. No es permitido traer comida de afuera del hotel, al parque acutico. And if you haven't met Mr. Doug, you haven't met fun! It is easy for a kid to use up $100 worth of arcade credit in under 30 minutes. At Great Wolf Lodge, we do offer certain suites that can accommodate a maximum of 8 people. We will apply your Deals and Bonus Deals first, and you may use available Points for any remaining room charge at booking. The resort will close on Sunday, March 15 at 2 p.m. We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. "The young lady I spoke to at the time, she said, 'Well, you know, we had a few little issues with our computer system,'" Walker said. Points will display on the home page and can be redeemed during booking. You would forfeit your deposit if we couldn't rebook your getaway at all. The policy is effective as . Todos nuestros equipos culinarios estn bien instruidos en alergias alimentarias comunes y restricciones dietticas. The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. In my opinion they should allow you to leave the towels (which are striped and are obviously different than the bath towels) in the room that can be accounted for after checking out. We tried to time our visits for off times to avoid the crowds.Restaurants: The Camp Critter restaurant was good but a bit pricey. The resort will close on Sunday, March 15 at 2 p.m. Balcony/Patio suites can be reserved online by clicking "with Balcony/Patio" on the Suites page during the booking process. Guests will be contacted prior to their visit to verify arrangements. The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. February 28, 2023. Larger items, such as luggage, will need to be kept in your room or vehicle. If you operate amobilitydevice for medical purposes please provide medical documentation upon arrival. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. Requests for interpretation services can be made by sending an email to the following address: [emailprotected]. I booked a stay over 60 days in advance as part of a running promotion. Does the resort have on-site restaurants? Property at a Glance: Great Wolf Lodge Charlotte/Concord. Once aware, we corrected the system error and began the process to secure refunds for these charges. No problem! We require guest checking in to be at least 21 years of age. Then COVID-19 forced the family to skip the trip. Each suite at Great Wolf Lodge comes standard with microwave, mini-fridge, coffee maker, hairdryer, iron, and ironing board. All rights reserved (About Us). If i had another choice i would not come here. I appreciate that it kept us all active. Disappointed once again. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. If you would prefer to make a reservation over the phone, please call 800.605.9653. Can we request a balcony or patio during the reservation process? You are subject to the best available rate on these new dates. The following day the park was just as filthy. They cannot be used for packages or any onsite charges. Cards are authorized for $100 per night at check-in. February 19, 2021 / 8:00 AM Can I get it back? This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. Pack 'n' Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. The hotel and indoor . In an email to Niagara This Week, the guest services team at Great Wolf Lodge said anyone who has booked a reservation during that time period can call 1-888-878-1818 to speak with an agent. Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. Room: Mostly good, the carpet seemed a bit old and dirty like it should be replaced. This location doesnt care about being a clean fun place for kids. Will my suite be pre-assigned prior to my stay? The waterpark giant thanked us for. Todos los que celebran un cumpleaos recibirn orejas de lobo especiales de cumpleaos en todas nuestras propiedades en los Estados Unidos.Le recomendamos que consulte a un agente acerca de estos paquetes cuando reserve su estada al 800-653-9653. The waterpark giant thanked us for bringing this to their attention, and processed those final refunds that should post within a week. Yes, its expensive. We got a family kids cabin suite (800+/night) The slides were open, but hot tub was closed. The entire place is original from when it was built im sure. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. I was actually surprised by how good the pizza is. This most recent visit we had kids ages 17, 16, 13, and 7. Let your imagination soar and design an experience you know they'll love. We use cookies to improve your experience on this site, to show you personalized advertising, and to gather web traffic data. These criteria, in addition to how the cast will contact the ride will determine your ability to wear a cast on a ride. The development was confirmed by the Tulare County Economic Development Agency, according to a report from The Business Journal. 2-3 nights is best. The use of a debit card at the time of check-in will initiate an immediate deduction from your bank account for the remaining balance of room and tax for your stay. The women's room was utterly disgusting. On March 16, the U.S. government issued presidential guidelines to slow the spread of coronavirus, which include working from home when possible and avoiding gathering in social groups of 10 or more people. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is still outside of the 48-hour window of arrival. Our resort does not have a fitness center. Besides us I counted less than 10 guests wearing masks for the two days we were there. 2501 Great Wolf Drive. While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. Was it the deal of a lifetime? You are subject to the best available rate on these new dates. Can I use scooters, Segways or Hoverboards inside the lodge? We are contacting guests directly who were impacted by this delay to sincerely apologize and provide a complimentary future stay at our resort for this major inconvenience. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. This includes our restaurants, spas and MagiQuest. Guest laundry is available on-site. / CBS Chicago. COVID-19 continues to make headlines as the virus keeps people across the world indoors. I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. We were all much warmer on our walk through the chilly lobby.Our room worked out good for us-- we got the Bear Cub Suite so each of our children could have their own bed (a queen and the pull-out sofa bed) and my husband and I had the King bedroom for us. Check-out time is 11 a.m. As our guest, please feel free to enjoy the water park facilities until closing. You would only forfeit your deposit if we couldn't rebook your getaway at all. We cant wait to go back. 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