servicenow set variable based on another variable

Only then do I export all variables of the file by getting only the name of the variable (vname). Is there something wrong with security to table? In my testing it seems to work fine on a Helsinki instance for me. The fact is, almost every single ServiceNow customer who has done a service catalog implementation and used a list collector variable uses a script like this. function setListCollectorFilterAsync(listCollector, query) { The difference is that I source the variables.txt file first so all the variables are defined in the scope of this shell with a correct interpretation. nameOfCollectorg_filter.setQuery(filterString); Thanks for the response Mark, got it figured out! When adding the Tree Picker, is there a way when user pick a member of the group it would be able to populate the Assigned To and Assignment Group in one pick? You could add an alert message to your script to make sure its running in all places. This code doesnt seem to be work with the non-admin user. The code works perfectly as an onLoad script but as an onChange script it only seems to work correctly in Firefox, not in Chrome. This was just what I was looking for, thanks for sharing. I create a request for Server-StorageBox and once the request is fullfilled it will create a relationship in a table. I actually was able to do this by simply adding the no_filter attribute to the variablenot sure why that wasnt done in the first place! Call a script include to apply a reference qualifier on a catalog item variable: - variable reference qualifier dependent on another variable selection, in this case a variable referencing sys_user (requested_for) On the catalog item form. You'll be adding a new function in front of this one, with your logic. Finally, you dont have to do the reset() call, since setQuery does that itself. ServiceNowVariable2Version: Rome VariableCatalog Item . Youve most likely got some other script error that is causing a conflict or issue with this one. Lets create a new one. The following Catalog Client Script can be used to set the default filter value for a field and optionally remove the filter completely. ServiceNow newb here. If your variables already have a relationship To start off, figure out if your two variables already have some sort of relationship. HI, With that upgrade we will start using the Service Portal instead of the ESS (CMS) portal solution we currently use. all the best, -e. If I use the onLoad script this works perfectly, except that the focus of the form drops down to the list collector. sandy. The following Catalog Client Script can be used to set the default filter value for a field and optionally remove the filter completely. How can I get the value of another variable into the filter? A problem arose when the selection of a particular option pre-populated the form with a variety of values from another third-party recruitment system. For example: you . f youve worked with the Service-now.com service catalog much, youve probably realized that there are some differences between the service catalog interface and the traditional forms that are used throughout the rest of the tool. Even the most proficient developers need reference material from time to time. Cookie Notice So how to solve this problem? Please let me know if I am missing anything in this code. It actually looks like they refactored their scripts a little bit and either missed a variable, or changed something about how it works (we no longer have a Fuji instance to compare to), but the end result is that we have to also set the query property on the filter object to get it functioning again. It didnt like running synchronous calls at the same time so we wrapped the window[] lines in a setTimeout function in one of the client scripts like this: setTimeout(function(){ While upgrading I noticed that this client script does not work in the Service Portal. The odd thing is that it is only impacting several of our forms, not all of them that use this client script. Ive also re-written the code so that you only have to type in the list collector variable name one time per script. In this piece let us try to filter a Group catalog variable by Active, and filter the Member variable based on the the selected Group using Reference Qualifier. in Bex *Check for Step 2 (After user gives inputs on selection screen) CHECK i_step = c_after. I cant seem to find the sys_id in the variable editor for the list collector Do you happen to know a way to get this? I think thats probably your problem. For more information, please see our B is of type reference. Reference Qualifier. The client would like the user to be able to select an Incident Category as well as an Incident Subcategory. If you have further questions please ask on the ServiceNow community site. Subscribe to get the latest news, events, and blogs. We'll be using the MRVS and the Date variable. Ive found this method works pretty well for onLoad modification of the list collector. GlideForm.js is the JavaScript class containing the methods. Am I missing something else that would provide that outcome ? This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. You can un-comment the lines in the script posted above to hide the filter which essentially makes it readonly. I want to hide the filter on one of the variables, but not the other two. P.S : thanks a lot to Service-now Guru. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You only have control over what fields appear below the list collector when you click a record. If it isnt, then you can try using the script or error console in your browser and see if there are any errors. Event.observe(window, load, function() So Im returning to this thread a little over a year later trying to find the answer to how to do this asynchronously only to find my own answer here showing how to do it in a way that isnt actually work for me (at least anymore, maybe it was at the time?). Making statements based on opinion; back them up with references or personal experience. //If it hasn't rendered yet, wait 100ms and try again. But Im still getting the following errors: There is a list collector variable on the form that should only display values based on the auto populated variable. One of the most common requests I see about this type of variable deals with how to handle the filter at the top of the list collector. Now that we are here, lets sort by the Incident table. setTimeout(function(){ Hi Mark, If you have any simple queries, you could directly copy it from your list view filter and paste it in the field. So it all boiled down to a simple typo The joys of development . This script should eliminate the errors youre seeing (and solve several other issues I noticed). this is the code i am using.. it works fine in IE and Chrome as well, but filtering action does not happen in firefox. It assumes that your List collector variable is named 'configuration_items'. These APIs may change in the future as they are not documented or supported calls. Go to Service Catalog -> Maintain Items and click on 'New'. https://community.servicenow.com/thread/177647. For those of you working with record producers and building out dynamic pages, you may be aware that this can be a bear to work with. Not the answer you're looking for? If you really do need to export these for a subprocess to pull from its environment: this loop checks that the line is an assignment (kinda) and that the first character is not a comment hash. ( Table only have one column and many record created for that column). Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. There is a variable attribute now called no_filter that you can enter on the variable definition itself that performs that function now. Well, you've come to the right place. hi, Unlike a traditional variable set, which is a collection of singular variables, a MRVS allows the population of an arbitrary* number of rows of data, displayed in a table format, with a series of predefined field columns. These methods are used to make custom changes to the form view of records. We setup a few list collector filters as outlined in this post and everything seemed to work fine until we impersonated a non SN Admin or ITIL user and then it does not work. However, if in a script the element name is a variable, then gr.setValue (elementName, value) can be used. Works like a Charm! filter.setReadOnly(true); filter.glideQuery.parse(); In this case, Im using a Script Include named u_backfillAssignmentGroup. PTIJ Should we be afraid of Artificial Intelligence? This actually worked for me! Adding Icons to UI Action Buttons in ServiceNow, Granular Control of Form Tab Toggle Behavior via Client Scripts, Overriding ServiceNow Form View Inheritance, Reload a Form or Related list from a Client Script, https://servicenowguru.wpengine.com/system-ui/customizi, http://www.prototypejs.org/api/document/observe, https://servicenowguru.wpengine.com/system-ui/customizing-slushbucket/, https://community.servicenow.com/community/develop/blog/2016/09/02/filter-list-collector-with-list-collector, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! I've updated the article. Find centralized, trusted content and collaborate around the technologies you use most. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. But I could be mistaken. when i execute the script file, my first variable gets loaded, while the second doesn't: it's because after loading the first variable host, it doesn't remember its value to use for setting the second variable index. We'll be using the MRVS and theDatevariable. Heres a community post that lists an example that might move you a bit further along. Mark, do you know if there is a way to load the list collector with values other than the display value. Check out the updated article above for Service Portal-compatible scripts and let me know how it goes. My next job here is to pass these values in the form and make similar setting at form as well. / servicenow catalog variable types. Can I use another reference qualifier and I'm just not thinking of the right query to run or would this require something like a catalog client script. Asking for help, clarification, or responding to other answers. Is lock-free synchronization always superior to synchronization using locks? Get used to your client scripts being broken in Service Portal. First, download and install the tool from the Download section of this page. Alternatively, just export the vars in your original file, then source "$HOME/variables.txt" and the work is already done. Say you had a choice list of Thank you so much for publishing this script. setValue (String name, Object value) Sets the specified field to the specified value. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. https://servicenowguru.wpengine.com/system-ui/customizing-slushbucket/. In catalog item Server-StorageBox Im not sure I followed the comment trail here correctly so, Ill jus ask. I have been working on adding the a reference field to catalog variable itself (list collector) as a filter. How to extract the coefficients from a long exponential expression? You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. Note: If you are trying to filter your list collector in an onLoad script, you have to modify the script so that it waits for the list collector to be rendered before it sets the filter. Hi Brandon, I am having a problem with this in Geneva as well. trial schedule lipscomb; lyn purves death; do breathe right strips make your nose bigger; former kezi news anchors I've updated the article. Great script. The javascript: prefix is the same, but you need to reference your Script Include function instead of the business rule function. While this isnt something that causes any real problems in practice, it could cause performance issues if used to the extreme. They are going to submit an enhancement to have a way to pre-filter catalog list collector fields. Really it's pretty simple once you boil it down. Learn more about Stack Overflow the company, and our products. WHEN 'WPIYWEEK'. All works for me, but the filter does not run. It appears that the Berlin release may break some of this functionality. Thanks so much for the quick reply!!! Thanks for contributing an answer to Unix & Linux Stack Exchange! This also works for Service Portal! But this is some time not working correctly, once you select values and click on lock it convert value values into sys_id ( and that too not full sys_id). as you see the second variables depends on the first one. Would the reflected sun's radiation melt ice in LEO? 1. Basically the . With no further ado here's how to test and set this up if you want to see it in action. The filter is set but returns no groups. Older builds didnt allow you to uniquely identify list collectors by variable name. }. San Diego. Additionally, can default values be given to variables? If the query is highly dynamic, then you could write it in a script include and call it within the reference qual like we do for Advanced reference qualifiers. Does Cast a Spell make you a spellcaster? In this example, only if it . I am filtering on group type. Thank you for taking the time to read this, I hope this can be useful in the future. Is there is any document available for this? Thanks Mark. One of these differences is the List collector variable. The first piece is the Reference qual field value on the dictionary entry of the reference field (Assignment group in this case). The reference qualifier here is important. For details on creating a variable, see Create a service catalog . Did you copy the script exactly as it appears above? The script below incorporates this check and also works for Service Portal! i know, but my actual file is too big and filled up with variable definitions, that i want to, as an aside to your aside, one should only use curly braces for two things: disambiguation between a variable's name and other coinjoined text, Setting a variable whose value depends on another variable, The open-source game engine youve been waiting for: Godot (Ep. Is it ethical to cite a paper without fully understanding the math/methods, if the math is not relevant to why I am citing it? My use-case is that I have a script using sys_history_line records to get an array of all assignment groups to which a given task has ever been assigned. The use of the Event.observe to watch for window.load is not supported in the onLoad client script and should not have been used in this way. Linux is a registered trademark of Linus Torvalds. Just make sure you set the UI type field on the client script form to Both. var filterString = u_tomcat_group=799d6e58206705486fc1cca07d6f3232; //Find the filter elements ` Has Microsoft lowered its Windows 11 eligibility criteria? rev2023.3.1.43269. Hi Brandon or Yeny, would greatly appreciate if you could share how you were able to achieve this. Suggestions? if (filter.destroyed) Hi Peter, This script came out of the following conversation on the community Slack (or Discord; I forget): I am looking for a way to generate sys_history_set records for a given task, without the user having to actually visit the task. I worked a bit on glide_list on form ( not getting value from catalog). This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. No particular reason. Ive tried ^ORDERBYfield_name in the filterString, but it doesnt seem to work. }. In this blog I'm explaining however we can use reference qualification dynamically. Letting users select categories may be specific to the scope of the clients work. Which basecaller for nanopore is the best to produce event tables with information about the block size/move table? You would need to use a completely separate field to do that. With no further ado here's how to test and set this up if you want to see it in action. var myVar = g_form. You will find two different solutions to this requirement depending on your situation. Depending on the situation and the number of items in the list collector table you may want to remove the filter portion completely. On the MRVS set the default value based on that preference. CASE i_vnam. The whole bit about how you can not access the variables outside of the MRVS. function filterSlushbucket(ctrl, filter) { Ive been using this solution for a while now and it works great. Any ideas on how to still hide the filter? You can call it from any reference fields advanced qualifier, as you can specify the reference field targettable, Now reviewing setting the default value of the reference field to the first retrieved record, on change of the filtervaluefield, Any feedback is welcome (as Im quite rusty in my scripting, and a newbie in Snow). return; I believe its synchronous but Im not positive. The form loads and you see the values in the filter, but there are no results. Save the record. The article above has been updated to reflect these changes. Ive got it working in the Catalog Request form, but have not been able to get it working in the Request/Task variable forms. So SN may have a better way of doing this, but since they havent cared to document it I came up with my own function which accomplishes the task. The other piece is obviously the Script Include. Asking for help, clarification, or responding to other answers. You can recursively call setMyFilter on a set interval, checking if the g_filter property of the list collector has been defined. Labels are the pretty version of the data that drives behind it. We also use a SN-written function to apply this after the page has finished loading, which prevents having to do the whole timeout process checking if the object exists. I'm working on a catalog item that has a variable referencing the alm_hardware table that uses a qualifier to filter out only assets based on the cost center chosen (another variable): javascript: 'model_category=xxxx^install_status=x^cost_center='+current.variables.costcenter. the query works fine, but once the user clicks Add filter button and adds the desired filter and clicks upon the Run filter button, The filter does not works upon the filter entered by the User ? Since the launch of Jakarta release, Service Now has introduced a dynamic reference qualifier field on the List collector variable and you dont have to create client scripts for the same. Thanks for the contribution! I have written a catalog onChange script to filter the list collector. I tried using the code above, referencing the cmdb_ci table. Aha, gel(YOURVARNAMEHERErecordpreview).hide(); worked!!! I generally will use all lowercase with underscores if I need to include spaces in values. Its kind of a cool idea because then it means I dont have to hard code the filter string in the script. We have a ticket opened with ServiceNow to see what changed. Some variable types accept variable attributes. Basically forms remains same only difference that based on the request type I should . }); By default it sets a filter where 'name != null' and 'sys_class_name (CI type)' is anything. Now i want to reset a filter in this way..if I select a Server, the list_collector of StorageBox should not have the StorageBox that already has a relationship with the server. eval(ctrl + g_filter.setQuery( + filter + )); the parsing loop above can result in false-positives. You did such an amazing job. i have a text file variables.txt where i store my variables. We have this function in a UI script we load on every catalog item, and then its a simple matter of calling it from an onLoad catalog client script when necessary. var collectorName = computer; I use on-demand functions all the time for Advanced Reference Qualifiers. How do I force the focus to either remain at the top of the page or return there immediately after completing the filter? ServiceNow offers a handy little feature on forms that use choice lists. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Ive provided a second example above that shows you how to do that. Or would the LC take so long to render its not worth it. This will install the necessary code and a variable set to add to any catalog item that you . window[collectorName + acRequest](null); To: Youre on the right track. //Hide the list collector until weve set the filter There are some hacks you can try though. Any suggestions? If the u_disable_auto_populate_assign box is not checked, auto populate the Incident Assignment group field with the support group assigned to the choice CI**/, //return parent and child assignment groups in the lookup for the CI selected (but don't default populate anything), Send a Knowledge Link when Attaching Knowledge, Modifying the Label of Form Fields With Client Scripts, Prevent Circular Relationships in ServiceNow, Walking the ServiceNow CMDB Relationship Tree, http://community.service-now.com/blog/slightlyloo, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! var form = typeof g_sc_form != undefined ? 542), How Intuit democratizes AI development across teams through reusability, We've added a "Necessary cookies only" option to the cookie consent popup. Any ideas on how to adapt the script to get it to play nicely with Service Portal? If the u_disable_auto_populate_assign box is not checked, auto populate the Incident Assignment group field with the support group assigned to the choice CI, //return parent & child assignment groups in the lookup for the CI selected (but don't default populate anything), //Auto Populate the group assigned to cmdb_ci, /**Create function to use a reference qualifier on the assignment group field on the Incident form to evaluate the value of the checkbox field on the CI and if the box is checked, the Assignment Group will NOT auto-populate on the incident form but rather provide the parent and child assignment groups to select from. Please advice. Im not positive but I believe this works as well (seems to be working for me) and leverages Prototypes function for waiting for the DOM to be loaded: Thanks John! Here we created a new choice with the following. This is a great idea. You should also look at your browser error console to see if there are any error messages. We have this built out in our sub prod instances has been working great for a few weeks with the exception of when current user does not contain the same rights as the role that write is assigned to. It assumes that your List collector variable is named configuration_items. The first piece is the 'Reference qual' field value on the dictionary entry of the reference field (Assignment group in this case). Many record created for that column ) bit about how you can recursively call setMyFilter on a interval! Not run these APIs may change in the filter completely relationship in table... However, if in a table the same, but the filter there are no results you a! Is already done I believe its synchronous but Im not sure I followed comment! To any catalog item that you only have control over what fields appear the! Error console in your browser and see if there is a variable set add. Can result in false-positives lowered its Windows 11 eligibility criteria ( + filter + )... About how you were able to select an Incident Subcategory making statements based on preference... You would need to use a completely separate field to the specified field to the right track reply. Hacks you can un-comment the lines in the future After completing the filter user! Certified by the AIRS certified diversity and Inclusion Recruiter course to Unix Linux. The same, but there are no results Pages, servicenow set variable based on another variable Hardware Assets in ServiceNow with HAM Pro offers! Correctly so, Ill jus ask work with the non-admin user catalog - & ;! This reference lists available classes and methods along with parameters, descriptions, and to... With ServiceNow to see it in action in ServiceNow with HAM Pro generally use... ) can be used a catalog onChange script to filter the list collector fields name! Servicenow to see if there are no results of this functionality on form ( not value... Once the request is fullfilled it will create a Service catalog - gt! And click on & # x27 ; an enhancement to have a text file variables.txt I! Ve come to the right track browser and see if there are any errors was for! Youre seeing ( and solve several other issues I noticed ) sort of relationship that you can access... Been using this solution for a field and optionally remove the filter on one of the variables, not. Itself ( list collector variable is named & # x27 ; ve come to the specified field do. We & # x27 ; WPIYWEEK & # x27 ; new & x27! But not the other two first piece is the same, but the filter completely now and it works.... This client script can be used to make sure you set the default value. U_Tomcat_Group=799D6E58206705486Fc1Cca07D6F3232 ; //Find the filter does not run the display value lowered its Windows 11 eligibility criteria these in! Elements ` has Microsoft lowered its Windows 11 eligibility criteria basecaller for is. Reflect these changes, but you need servicenow set variable based on another variable use a completely separate field to the specified field to right... To your script to get it to play nicely with Service Portal there is a set... Then it means I dont have to type in the list collector of relationship that drives behind.! For that column ) you & # x27 ; WPIYWEEK & # x27 ; WPIYWEEK & # x27 new. Reference qualification dynamically issues if used to the form with a variety of values from third-party. ; m explaining however we can use reference qualification dynamically ) can be used ask on ServiceNow! Your original file, then you can enter on the variable ( vname ) with ServiceNow to if. Company, and examples to make extending the ServiceNow platform easier null ) thanks. That the Berlin release may break some of this one, with that upgrade will. For Service Portal-compatible scripts and let me know if I am having a with. Your logic property of the file by getting only the name of variable... Its synchronous but Im not sure I followed the comment trail here correctly,. And solve several other issues I noticed ) simple typo the joys of development the reflected 's...!!!!!!!!!!!!!!!!!!!!! Exactly as it appears that the Berlin release may break some of this one scripts and let know... Didnt allow you to uniquely identify list collectors by variable name one time per script to reflect these.. A variable attribute now called no_filter that you remain at the top of the file by getting only the of. Maintain Items and click on & # x27 ; ve come to form. Collector with values other than the display value article above has been defined variable into the filter one! * check for Step 2 ( After user gives inputs on selection screen ) check =... And our products can default values be given to variables collectorName = computer ; I on-demand! Example that might move you a bit on glide_list on form ( getting. Ive got it working in the script to filter the list collector variable name table. News, events, and blogs ( ctrl, filter ) { ive been using solution!, figure out if your two variables already have a relationship to start off, figure if! About how you were able to achieve this our forms servicenow set variable based on another variable not all of them use. The variables, but you need to use a completely separate field to do that the user to work! & gt ; Maintain Items and click on & # x27 ; ll be a! ( ctrl + g_filter.setQuery ( + filter + ) ) ; in this code seem! & Belonging training, GlideDialogWindow: Advanced Popups using UI Pages, Swapping Hardware Assets in ServiceNow HAM. Filter does not run but Im not positive figure out if your variables already have some sort of.... Wpiyweek & # x27 ; parameters, descriptions, and examples to make you... Further along are some hacks you can recursively call setMyFilter on a Helsinki for... Of relationship also look at your browser and see if there are some hacks you can access... Similar setting at form as well seeing ( and solve several other issues I noticed ) un-comment lines. Option pre-populated the form and make similar setting at form as well third-party system. Our diversity and Inclusion Recruiter course enter on the dictionary entry of the page return..., & Belonging training, GlideDialogWindow: Advanced Popups using UI Pages Swapping! That function now vname ) and cookie policy creating a variable, then source $... Issues if used to your client scripts being broken in Service Portal cause issues! Extending the ServiceNow platform easier around the technologies you use most ` Microsoft. Cmdb_Ci table I get the value of another variable into the filter however, if in a table +. Variables, but it doesnt seem to work one column and many record created for that ). How do I export all variables of the page or return there immediately After completing the filter there some... Include named u_backfillAssignmentGroup this functionality default value based on the first one have further questions please ask on the script. Requirement depending on the client would like the user to be work with the user. Setvalue ( String name, Object value ) can be useful in the script exactly it!, or responding to other answers it seems to work fine on set... The Berlin release may break some of this one in practice, it cause! Just what I was looking for, thanks for contributing an Answer to Unix & Linux Stack!... Get used to make custom changes to the extreme URL into your reader! For onLoad modification of the list collector variable is named configuration_items list collectors variable... Youre on the variable ( vname ) because then it means I dont have to hard code the?. Method works pretty well for onLoad modification of the MRVS an example might... Fullfilled it will create a request for Server-StorageBox and once the request is fullfilled it will create a for! Are here, lets sort by the AIRS certified diversity and Inclusion Recruiter course the scope the., clarification, or responding to other answers and its partners use cookies and similar to. ) can be used to set the default value based on the entry! Particular option pre-populated the form view of records the client would like the user to be work the... From time to time clarification, or responding to other answers the first one letting users select categories be... Screen servicenow set variable based on another variable check i_step = c_after if there is a variable, then gr.setValue (,! Name, Object value ) can be used to make sure you set the default filter value a... You had a choice list of Thank you so much for the response Mark, do you know if need. I get the value of another variable into the filter which essentially makes it readonly this depending. You were able to select an Incident Category as well and many record for. Two variables already have a relationship in a script the element name is a variable, then you enter. Default values be given to variables recruitment system that you form and make setting. Mrvs set the default filter value for a field and optionally remove filter! Something else that would provide that outcome for the quick reply!!!... Sort by the Incident table simple once you boil it down the user to be able to an. Categories may be specific to the right place for me if used to make custom to... My variables variable itself ( list collector until weve set the UI type field on the ServiceNow site...

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